August 2025 by Alison Matthews
Performance/service of your staff was not up to standard.
Quality of cream tea not great for the price .
Won't be recommending
August 2025 by Meg Cunningham
We unfortunately had a very disappointing visit to Beechfield House. While we were very excited to come visit on a family holiday, the hotel has a lot of potential but is run down with poor service.
We were surprise by the state of the grounds and rooms initially. There was a lot of dust & cobwebs in our room, and leftover milk spills on and around the coffee machine. On our first night of a 3 night stay, the water went out, with several members of our larger party mid shower when it happened. When this occurred no updates or communication was provided to us as guests. We just had to wait several hours for it to be resolved.
On day 2, the hotel seemed to run out of everything- they had no towels, no beer, no glasses to serve drinks in. Despite putting the placard on our door handle, our room was not serviced. When one member of our party went to ask for some more toilet paper, they were directed to the shared toilet on the main floor to get a small handful- no new rolls were offered.
It honestly felt like the team there did not wish to provide service for our family. We didn?t think we were asking for too much .
But they seemed to think running water, towels and toilet paper was beyond the scope of their responsibilities to provide.
On the positive side, the pool was wonderful and the breakfast was good! The spot has enormous potential under different management, but we were extremely disappointed by the experience we had.
July 2025 by Jean Payne
My daughter and I had afternoon tea here, and it was just how we expected this to be! Lovely finger sandwiches with fresh bread, fresh warm scones, and a selection of tiny pastries and cakes. All served on a linen tablecloth by smiling friendly staff. Large choices of teas, and an alternative soft drink for my daughter who is also a non meat eater, and this was catered for with no problems. Thank you, we will return.
July 2025 by John-Martin Farstad
What a place, highly recommend. Very professional and accommodating. Very good food.
June 2025 by Michelle Allen-Foord
This is one of our favourite hotels. Clean rooms, the food, bar, lounge space, gardens, pool, so much on offer here.
Our last stay was probably our best to date. Everything was on point and our minor concerns on a previous trip were dealt with excellently. From ensuring they had my husband's cider, reserving our favourite room and being so helpful with our afternoon tea when our elderly Aunt visited.
Our stays are important to visit family and having a very comfortable base makes things much easier for us.
Huge thanks to everyone especially Elaine. Also the amazing Kane looking after us, enduring my husband's cider jokes and making me the best espresso martini.
Can't wait for our next visit.
June 2025 by S W
Had a fantastic time at Beechfield staying in the Garden Apartment. All the staff are wonderful, striking a perfect balance between friendly and professional but a special shout out to Elaine. All the food we had there was excellent, especially the afternoon tea. Vegetarians, vegans and gluten free people are well catered for here. Being there during some of the hottest days of the year the outdoor pool was amazing.
June 2025 by Barbara Brown
Stupendous Sunday lunch and the service was truly excellent. Well done all! ?
June 2025 by Dave Gwinnett
Stayed here with some colleagues during a business trip. Overall the stay was good value, amazing grounds and service was consistently good. The food is quite expensive for what it is, but good quality and will definitely stay again.
June 2025 by Andrea Condon
This is an absolutely lovely hotel, the berooms are very clean and comfortable. The pool and gardens are beautiful. The staff are very helpful one young man on reception was very knowledgeable about the history of this beautiful property. My friend and myself stayed in the coach house, my only criticism of this part of the hotel is that we didn't seem to be able to get cold water out of the bathroom tap, and a need for some sound proofing on the ceiling/floor as we could hear the guests upstairs constantly walking around. I appreciate that this might be possible due to the age of the property. Apart from those very small things we would definitely stay here again.
June 2025 by Andrew L
Stayed for 2 nights and absolutely loved it. Elaine at reception was lovely and super helpful, and certainly looked after us. The pool was a perfect temperature and very clean - clearly well maintained.
Would definitely stay again!
If I had any comment it would be that the room was quite warm, and would probably require a fan or air-conditioning in the peak summer months.
We didn't eat dinner at the hotel as the menu was a little limited for our dietry requirements, but breakfast was lovely. I would have preferred fresh orange juice but the selection was good regardless.
May 2025 by Kim Settergren
I had the opportunity to stay here while the weather was good.
The best thing about Beechfield House was the staff, very nice and helpful.
May 2025 by Leila Brown
Unfortunately this hotel took payment for our stay twice. We paid in advance online (03/03) then payment was taken again when we checked in (02/05). We noticed straight away and told the reception desk with the understanding mistakes happen. We were assured a refund had been processed and it should go back into our account within 3 days. We phoned every day from 06/05 to 16/05 and have now given up because no money has been returned to us. Today it is 21/05 and still no refund has been sent to us. We complained via email a couple of weeks ago with no response at all. We?ve had to reach out to our bank to obtain a refund as nobody at Beechfield has helped us. Absolutely terrible follow up service which is a shame as we enjoyed our stay at this hotel but it has been totally ruined.
Safe to say we definitely won?t be staying here again or recommending it.
April 2025 by maya orme
Hotel was super lovely, rooms were large with nice bathrooms and comfy bedrooms. The pool was also great.
Only thing that let it down was the food unfortunately! It was very expensive and not great tasting. My partners food was fine but nothing special and I ordered a vegan dish that came out with cheese on. It was rectified and taken off the bill which was appreciated. A new dish was brought out that was alright but too salty and had a rouge random chip in it?! Was a shame as the rest of the stay was wonderful.
April 2025 by Hazel Shaw
I brought my 11 year old granddaughter here for a late birthday treat, with a friend and her uncle. We had a lovely time! Good choice of teas and the food was delicious. Service excellent and staff friendly. Would definitely come again. Thankyou!
April 2025 by michael georgiou
Nice staff, clean hotel good breakfast
