March 2024 by Angus Pocock
They don't answer the phone and never stick to their opening hours often closing hours early and when they are open it takes staff an age to provide your prescription, (and that's if they don't fob you off saying it's not ready). Shambles - avoid at all costs.
March 2024 by Simon Woodhead
My experience on Sunday 25th February: I was 2nd in queue behind a lovely gentleman trying to get medication for his wife who'd recently had a heart attack. The person behind the counter was passive aggressive in the extreme initially and then just plainly rude. I was still 2nd in queue 25 minutes later until Pharmacist served me. Wish could give 0
February 2024 by Martin Stokes
The staff ought to consider a career change, something where they don't deal with people. Attitude and incompetence isn't a great mix.
November 2023 by Laura Hoare
Can never get through on the phone.Prescriptions are never ordered when they say they are and I have to call to check every time that someone?s done their job and ordered a prescription.Continually advised it will be in on X date, show up and time and time again it?s never in on time.If it was for me I wouldn?t mind, but my 5 month old daughter is continually waiting for prescription formula, even when I order weeks in advance they can?t get it right.Shame really.
July 2023 by selfselfself
Slow, long queues and very unreliable. How they've managed a rating of above two stars really is beyond me.
April 2023 by Dave Kilbey
Terrible on so many fronts. If you want to be kept waiting for 20 minutes for no apparent reason whilst the bloke behind the counter just carries on with sticking labels to boxes, whilst you get to stand in a queue with a lot of sick people then this is the place to come. It seems to happen every time. Go elsewhere or use Pharmacy2U. Diabolical.
April 2023 by Barbara Preece
Opening times on here are inaccurate which doesn't help working people who live outside malmesbury. If you're going to change them update it online not a piece of paper stuck to the door very unprofessional.
March 2023 by Sleepywishes
Very unreliable with their opening times and often very long queue which moves very slowly. I've never had any problem with how friendly and polite they are though. Need to allow about half an hour during peak times to collect a script.
March 2023 by Daniel Done
Avoid at all costs. They shut early all the time, hours early not just five minutes. They often don?t have prescriptions in stock, which is wonderful to hear after you have been queueing for 45 minutes. Go to any pharmacy but this one. It is a complete waste of time. Every other pharmacy you can walk into and walk back out within ten minutes with your prescription. I really don?t know why anyone goes to this one anymore. They are a complete shambles.
March 2023 by Loopy Lou
Very unreliable with their opening times and often very long queue which moves very slowly. I've never had any problem with how friendly and polite they are though. Need to allow about half an hour during peak times to collect a script.
January 2023 by jb
The system that pulls through the prescription from the Doctor's next door (MPC) is very, very slow and can take 6 hours or more, even up to a day to transfer across. If the MPC doctor gives you a prescription to be filled, ask for a paper copy...you can hand this in to the pharmacy next door immediately to be fulfilled. Otherwise you will you will be waiting a very long time and will most probably need to make a trip back the next day to get it. Not very efficient at all!
December 2022 by Jonathan Skillern
When the big boss is working then it's all systems Go!Like Its not like that all the time
December 2022 by J D
Opening hours are incorrect on google. Wasted journey.
October 2022 by Charlotte Mortimer
I wanted to post this for Boot Pharmacy by the doctor's surgery in Malmesbury. Yes there are long queues which can sometimes be frustrating, but they've had a hard old slog these last few years. These five stars are specifically for Darren who works there. No matter what he's friendly, super efficient and always clears a queue quickly as soon as he arrives in my experience! He's an absolute legend and an asset to Boots Pharmacy! Too be honest I think the pharmacy would be screwed without him :)
May 2022 by karen Smith
Absolutely awful! My husband recently went in to collect a prescription for me, I?d had a text to say it was ready, and it was urgently required post surgery. The black woman in there told my husband it was put on order the day before and it hadn?t come in to the store, I?d already been told this 3 days prior!I rang the chemist and spoke to someone who said they didn?t know why she?d told my husband that as it was there it just needed unpacking from the delivery boxes! Furthermore this information was on the screen ! My husband said she just wasn?t interested at all and was very rude.We had to travel for another 15 minutes to go back to the pharmacy in order to collect my prescription. I?ve had other occasions where I?ve been fobbed off with lies too, the place really is a disorganised shambles, best to avoid in my opinion.
