December 2023 by Andy Jacobs
Firstly I can tell you that the sight test was carried out comprehensively and professionally and I have no issues with that side of the service at all.But... when I went downstairs I firstly told the sales assistant that following a cataract operation I needed to purchases four pairs of glasses.I asked if I could have a mirror finish on my sun glasses, I was told that specsavers don't offer that service. I then asked if I could have my sports frame inserts re glazed and received the same answer.The sales assistant then said why don't you look at some frames and I'll be back in a minute. After a few minutes I found a pair of designer frames that I likes and waited for her return. After five minutes there was no sign of her so I left the shop and walked across the road to Boots opticians.My experience there could not have been more different. The really nice assistant was extremely helpful, her product knowledge was exceptional, she didn't leave me and helped me choose three pairs of designer frames for my sunglasses, with a mirror finish, long sighted and reading glasses. I was also able to have my sports inserts re glazed. The whole experience was enjoyable and she actively made choosing the frames fun and appeared to be enjoying the experience as much as I was. I left Boots very happy and after placing an order worth almost £600.I was amazed when all four frames were ready for collection in four working days. I booked an appointment with the same assistant for my fitting and her care and attention to detail was exemplary.Both experiences were poles apart. Specsavers, some of your staff need customer care and some product knowledge training. I find it difficult to believe that you couldn't supply me with what I required.
September 2023 by Robert Buckland
After many years of excellent service, it seems that the honeymoon is over. Almost £300 for Varifocals is bearable, but to have them fall off my head and one of the lenses shatter is heartbreaking. To be then told that glasses are not designed to be dropped is doubly disturbing. When I expressed my disappointment, I was cheerily asked if I wanted a quote to deglaze them. I declined. I?ll continue with the eye tests, but, sadly, future purchases will be online only.It?s a shame, but there you go. And there I go.
August 2023 by Mark Stallard
Excellent service by Jo Danika and teamIt was a pleasure to be helped by this excellent branch
August 2023 by ian mcintyre
Very good to me and from friends good to them exactly what I wanted an all round great experience ?
August 2023 by Tony Chesterson
Awesome quick emergency service to diadnose my eye issue and refer me on to hospital.for further tests.
June 2023 by Val Dodd
I picked up my new specs today, extremely happy. I usually see Rob, who is very knowledgeable about my eye allergies. I was a bit upset about not seeing him at my last appointment. But I saw Jamie, and he was up there with Rob in his knowledge. Brilliant Store, and very friendly team. Thank you.
June 2023 by Mark Owen
Friendly staff, good service.
May 2023 by Suzanne Wright
Really pleased with both my husband's and my own varifocals and my reading glasses. Thank you to the staff who helped us:special thanks to Karen, Eric and Melissa - all very helpful.
May 2023 by Sally Noseda
Friendly, efficient team. Plenty of glasses to try but they must be busy as we have a 4 week wait for an eye test which is a bit disappointing.
May 2023 by Nat Yeates
Very good customer service. Polite, friendly staff.
May 2023 by Anthony Watts
Excellent staff made to feel at ease the whole time
April 2023 by Debbie Allen
Just had my routine eye test with Robert this morning, and once again, he delivered excellent service. I've been going to him for years and will continue to go there. All the staff give good service there and always go out of their way to help. I've always had good experiences there, so would recommend them to anyone needing to go to an opticians.
April 2023 by Wayne Cherry
Dropped my glasses causing the screw holding the lens to fall out and dissappear! Phoned Devizes branch who advised to visit and they will fix it.Done in less than 5 minutes! Outstanding service from an Outstanding branch.Thank you Devizes Specsavers once again.
March 2023 by DW001 red
First class customer service. Took my badly twisted frames to Devizes shop. They offered me a seat whilst busying away, and to my surprise managed to fix them. No charge, and smiles all round. Special mention for Vivienne (permission granted to use her name) ?
November 2022 by Wendy Ashton
Once again fantastic service and great glasses.
