December 2023 by Natasha Bell thorne
They are very slow and very poor with customers never answer the phone when someone rings to see if medication is ready for them to collect lack of communication with customers and waiting for ages in chemist to pick up meds chock a block all the time. And not enough staff. Then they say you're medication is ready and it's not and it's not on. Never got any supplies they are out of stock or out of order. It's a nightmare.
September 2023 by Jay T
Well Chemist has been slowly declining since covid and no attempt to improve the service whatsoever.Really wish we had another chemist in the area as would not have to use Well. No attempt to improve service and they make constant mistakes and have low stock levels. Fed up with always having to wait or being told to return as medication out of stock. Unacceptable.
September 2023 by Andrew
Support, Services and Responses very good, they are superb! I am so glad I selected here!
August 2023 by Alvaro Nistal
Something must have changed over the past few months, as I can only remember bad experiences over the past couple of years, and lately every prescription has been on time and service has been polite and efficient.Keep it up!
June 2023 by Paula Tennant
The service here is absolutely excellent.....polite, efficient, quick. I can't rate it highly enough. Thankyou so much!Paula
April 2023 by amanda whiting
I have to say that today my experience of Well pharmacy was excellent hence the 5 stars. No waiting time and very friendly and helpful staff. Let's hope this continues.
February 2023 by Michael Walley
IF I could I wouldn't even give them one star. The (so called) service is pathetic, very very slow and I always have to call in more than once to pick up everything. I only use them because I am disabled and parking is convenient. I don't know what all the causes of problems but the staff are often impolite and when they make a mistake (frequently) there is never an apology. Even the doctors in the surgery next door won't recommend them. Please Well Chemist do something (anything) To Improve then maybe customers will revise their ratings. As far as I am concerned I would rate them at minus 3.
January 2023 by Mike Bodman
Absolutely hopeless, Prescription sent to them over 2 weeks and not processed. Not only that, but they hadn?t checked availability on items. Staff not rude but very off hand regarding when it would be completed.Do they not realise that they are putting peoples health at risk.
December 2022 by Colin Pinder
Worst chemist in Chippenham. Slow and closed at random times no reason given. Peopl need to collect prescriptions!
December 2022 by Stuart Morgan
Possibly the worst pharmacy in the area, unbelievable slow.
November 2022 by Lisajane Hibberd
This place is a disgrace. Not only did the staff member not give all meds ( though they were ready) They also did not answer my 40 calls. The phone was picked up and put down.....I have recently left sainsbury's pharmacy as they were getting bad, so went back to pewsham Well.WELL indeed.... not happy.
October 2022 by Sue Jeske
Nothing to say, this place is a joke!! Went in a week after prescription was sent, waited half an hour to be told they didn't have it! Great, thanks!This has happened time and time again
August 2022 by Nom De Plume
If you actually want to receive your prescriptions, don?t go to Well pharmacy, Chippenham.Managers resolve nothing despite multiple complaints.
July 2022 by Chris Goodall
Awful service every time. I normally use a Boots in London near where I work as Wells is not open at weekends but as I was off for 2 weeks I ordered a prescription on Tuesday morning to be picked up at Wells. I went in Thursday lunchtime and was told I had to wait as they had only just received the prescription, the doctors is literally next door, how can it take 2 days? The prescription could not be filled in full and was asked to come back the next day for the rest. I waited a week and went back today and (after waiting 10 mins to be seen) was told it wasn't ready and could I wait 15 mins as there were other orders in front of mine. I left without the prescription as I'm not sure why they think their time is more important than mine.
July 2022 by Karl Yon
Worst pharmacy staff ever. Terrible customer service, terrible attitude.
