April 2025 by Lee
Walked in and was greeted with a smile, really helpful staff and went the extra mile to make sure I got everything I needed! 10/10
April 2024 by niranjan rana
I ordered a Dior perfume to click and collect on this Chippenham branch. When I got there the perfume was there but one of the two free item that was included with the perfume was missing which was a Dior lipstick. I asked the staff over there but she said she don?t know where it has gone missing and offered me another cheap lipstick which seemed to be already used. Then I decided to cancel the order and make a refund but she said I have to take the item and click a photo and contact customer service about the missing product. I was quite surprised by it because I can?t make a refund of the product that I have not even collected from the store. Then I told her that I will not take the product at all and she contacted the customer service and did the refund process. I was told I will get the cancellation email shortly and will take about 3 to 5 days to get the refund but haven?t got the confirmation of the cancellation email yet. I drove about 30 mins to the store for all this drama. I don?t know whether it was the integrity of the staff or the lipstick was really missing but anyway it was not a good experience and I would never go to this store again.
January 2024 by Terence Bird
Sent the wrong product after online purchase. Subsequent customer service was hopeless. TFS make no-fault return process drawn out and try to push the cost on to the customer. When return sent in, you don't hear from them until you call to chase the matter weeks after the initial purchase and notification. They don't respond to complaints even when in writing.
December 2023 by Tony
Really poor service and potentially overchargingAfter checking prices elsewhere for Calvin Klein eternity moments I visited the fragrance shop to see their priceNo prices were visible on products so asked the person behind the till (2 people stood there)I was given a price of £90, I questioned this as seen cheaper elsewhere, I was then offered the product for £31 ... An immediate discount of £59 the manager (other person stood at the til) then had to process the reduced priceI would question the honesty of the fragrance shop is attempting to initially charge £90 and also ask why products are not visibly priced not signage suggesting price match available.Customers need to be aware of the potential to be vastly overchargedMisleading and unhelpful staff and management
October 2022 by Gemma Grange
Holly was very helpful helped me pick out a new perfume and for a bargain she new exactly what I wanted
August 2022 by Natalie Best
Amazing customer service. The staff are very friendly, patient and always happy to help. (Chippenham, Wiltshire store)
August 2022 by Debbie Just
The lady that served me was lovely.
March 2022 by Jonathan B
Nice service, just a perfume shop
July 2021 by Raymond Reynolds
Very helpful staff the young lady was very good
July 2021 by Krisztian Gyanti
Friendly staff, good prices. ?
December 2019 by Stacey Brothwell
Every year we take the kids to see Santa in emery gate they love seeing him and he is the best around. Thankyou everyone at emery gate you make it magical every time x
December 2019 by Cody Dennis
Went to Santa?s grotto today which we?ve been doing for the last four years and it keeps getting better and better! The experience is amazing one to one.. Santa is beyond amazing!! presents are good! My son was beyond excited and the whole experience with the elf?s are the best. Very talkative and made the whole waiting process fun for my son. Was absolutely amazing. Highly recommend it?s the best Santa Iv ever met no doubt we will be back to see them all again.
December 2019 by Natasha Giddings
Thank you so much for our lovely SEN visit with Father Christmas. He is so wonderful with the children, so patient and makes them feel so welcome. Lyla is usually very shy with strangers so it was lovely to see her interact with him.
March 2019 by Daz Gossage
It were smelly ð??
