January 2024 by David Gate
Opening times have recently changed, the google map times are wrong, I have tried to edit/update on google maps but it?s not taking effect. Check the Royal Mail website before you travel as those times are correct.
January 2024 by Hiya T Harbour
Google Services (here) said that Bumpers Farm sorting office is open 8am ?til 4pm Friday, but after walking the 1.5 miles there with my friend who needed to collect an important document, and arriving at 12:43PM we found their customer service office was closed!We tried round the back of the post office, the back door was open and we found two Royal Mail staff in the sorting office, but after explaining the situation to them, were asked to leave with no help offered, and saying we shouldn?t have used the Google service times here because anyone can update these times!!!Shame Royal Mail can?t ensure the accuracy of their opening times here on google, but, regardless, a 2 minute job at the sorting office in locating my friends mail, and this would not have been an issue.
December 2023 by Nick James
Went to collect my birthday cards my mum sent me with a fee to pay card. The place is staffed, but closed. The only times it is now open is either 8am to 10am and 4pm to 6pm. No wonder royal mail are going down the pan. I remember how reliable and a great service that they used to provide. Not anymore they dont. Waste of time. Royal mail, you keep my 50th birthday cards, you can put them up in your closed office.
December 2023 by michael weeks
Only gets one star because 0 is not a option. We are in but won't bring parcels the 20 yards up the path just leave ticket in box by gate. And when they do deliver you get attitude must put all the staff with a chip on their shoulder at this depo
November 2023 by Suzuki Kitkat
It appears that Chippenham Delivery Office staff get paid to not deliver.We have CCTV cameras (multiple), and yet again today, unfortunately waiting all day for a Tracked 24 parcel with a value over £100, Royal Mail couldn?t be bothered to come near the address.Conveniently they marked the item as ?unable to deliver? almost 90 minutes after the Royal Mail helpline closes at 14:00.Devizes DO is fantastic, Chippenham just can?t be bothered. They are lazy, incompetent and unreliable. Given it is pretty obvious where our property is, the continued ineptness from Chippenham relays that they just don?t bother. It?s not rocket science, it comes down to the ability of the employee. Sadly this is utter lacking.
November 2023 by Phil Hitt
I've been waiting for a tracked 24 hour delivery since Monday and so far there has been no deliveries in Bradenstoke for three days, why pay extra for guaranteed delivery when they they don't deliver, absolute cowboy outfit
November 2023 by Michael Smith
Received a 'fee to pay' notice for undelivered mail. Called at the Chippenham Delivery Office to see what it was and found that the office was staffed but closed! Bizarre opening hours (8-10 a.m. and 4-6 p.m.) with customer service obviously way down the priority list behind staff convenience. No wonder Royal Mail is close to collapse. Management need to let these clock watchers go.
August 2023 by Maria Mullarkey
Friendly and efficient staff, always helpful and polite. But it's really let down by opening hours, it makes it really hard to collect or drop off parcels if you work. 8-10am on a Monday and 8-10am plus 4-6pm Tues to Friday. Parking was always a problem but at least you used to be able make it work time wise. Meanwhile, EVRI is in tesco express not far away has long hours, 7 days a week and is cheaper so at least I can still send parcels that way, just a shame I can't pick up from there!
July 2023 by Rachel Kilmister
Checked the website to ensure it would be open. Headed to collect a parcel but when I got there they were closed as they shut 10-4.If they can?t open full time then that should be reflected on their website, surely it can?t be that difficult to keep their opening times up to date? The sign in the window looked old and suggests that their opening hours have been p/t for a while.
April 2023 by Sean Carroll
Poor parcel delivery once again on a 24 hour tracked service they sent message to say it was being delivered between hours of and then updated just after 6pm to say they didn?t even attempt delivery, far from the first time it?s happened on a Friday
April 2023 by Chris Hope
Poor parcel delivery once again on a 24 hour tracked service they sent message to say it was being delivered between hours of and then updated just after 6pm to say they didn?t even attempt delivery, far from the first time it?s happened on a Friday
March 2023 by Darren Wiltshire
Opening times still hinder a successful pickup if anyone actually works during the day?. 08:00-1200 on a Monday is ridiculous as means a missed delivery on a Saturday can?t be collected until Tuesday - assuming you can get out of work!
January 2023 by Juliette Kennedy
Went to pick up a parcel, the manager who served me was very polite and chatty.
January 2023 by peter mercer
Friendly staff and good service, 4* as shouldnt be needed if parcels were actually delivered rather than missed you notes to make you do it for them.
January 2023 by Nicholas Reed
No queue at all this morning... possibly due to Royal Mail website being down and conflicting reports of the opening hours over the festive period. Happy & friendly counter staff, genuinely happy to help. If you have a parcel or item of mail to collect, it would seem that this morning is the golden opportunity to get it!
