November 2023 by Eric Wakeman
Good selection of pet supplies, the rabbit treats are improving but still too small hutches are on sale, it would be a real benefit to animal welfare if places like this promoted actual understanding of small animals needsThe staff here are always helpful and greet you with a smile, happy to shop here on these grounds, would just prefer a better corporate approach to animal welfare
October 2023 by Andrew Davies
Always have what I need but there never seem to be enough staff on the tills, although the staff do try and clear it quickly
August 2023 by Bailey Lorna
Sadly they didn't have the tank thermometer we wanted and pet food shelves were quite empty, l took the last box of what we wanted when we wanted three
August 2023 by Mark Purrington
Only down side was the queues at the tills with only one person serving.
July 2023 by Andy Watson
Go to Pets at home to use vets4pets for 2 of my dogs. Always clean and shelves well stocked. Friendly staff
June 2023 by Jonathan Brownsell
Went to look at rabbits and pick up cat food.They had one rabbit in stock which came to a surprise to the staff member. He said they should have two because they only sell in pairs, but there was one rabbit to the bemusement of the staff member and he admitted they must have sold a solo one at some point, breaking their own rules.Upon handling the rabbit, I was shocked tk see how a staff member picked it up. Squeezing it and putting it under quite a lot of distress. They also had no information on the rabbit so were unable to tell me the gender.We then went to look for some cat food and their stocks were awful. We left, not buying cat food because they didn't have any dairy free which my cats need. You'd think a stand alone pet store might have stocks to suit customers needs.
June 2023 by akennedy361
Shocking the old bloke was trying to tell me my dog would be ok on the Staffordshire bull terrier Ava food , he asked how much my dog weighed 47kg at 8 months his reply yes he would be fine, your dog a American bully falls under the staffy breed , After speaking to another member of staff she even said herself, your dog is not part of the staffy breed and this Ava food would not be good as it?s not meant for large breed dogs he has no knowledge of are products and very little knowledge of dog breeds ,, and most customers complain about him ,, tells you everything
June 2023 by Nathan Brown
Awkward to say the least, never answer the phone, care plans are always late as you have to find a way to contact them to get your pets flee/worm when it should be sent out automatically. Not worth the £15 a month
April 2023 by Martyn Cassidy
Under staffed and under knowledged.I switched to paying more for goods in the local independent because I got fed up of the constant roller coaster of quality in the goods from P@H and the bordering empty shelves. Asking for advice is like drawing blood from a stone, and what advice you are given is usually against how the store is setup for the animals, or if someone does tell you as per the store setup then the next shop you enter and discuss gives you a completely differing and closer to published guidelines standard than P@H ever have.
April 2023 by Beth Doyle
Always so helpful in pets at home, I visited the vets and bought some fish and both were super helpful and polite
April 2023 by Gillian Ephgrave
I felt the store was a bit untidy and there were a fair few empty spaces on shelves.Also couldn't find a lot of cat food, treats or accessories.I did though manage to find everything I wanted for my dog, plus a couple of extra things.Best Pets at Home I've been to so far is the one on the Isle of Wight.
April 2023 by chris_debian
Friendly staff, wide range of pet items, and a vets practice! Convenient and good quality.
February 2023 by Jade B (JadeB13)
I must have popped in at a bad time as service was terrible. After only just moving to the area I needed to get food for my snake so tried here. After walking around the whole store a few times I could only find 1 member of staff who spent their time chatting away, which is nice they talk to customers but at least be aware of your surroundings and keep an eye out for customers in need. So I then approached the guy on the tills who responded with they didn't have enough staff and he was too busy to get anyone to help but I could just wait around. Again I get that there are moments in businesses that are a bit manic but the customer service was below satisfactory so unfortunately left without what I needed and found Jollyes which was a breath of fresh air compared to here and they went above and beyond to help. Will definitely not return back to pets at home through this experience.
February 2023 by Matt O
Average pets at home, expensive and usually out of stock of the item you want, the local area used to have 4 or 5 independent petfood shops.Not Any more,just more minimum wage jobs at another out of town development.
January 2023 by Stan
The shop over all was pretty good for your basic pet needs. But because we had an issue in buying a pet hamster.Myself and my partner went in first of all found the one we wanted and asked if we could reserve it as we had to go food shopping, the young lady said yes not a problem. When we came back to collect the hamster it had been sold, so we weren't to impressed by the store's attitude towards this hence the reason for 3 stars only.
