June 2025 by Iona Everett
Julie was so warm and welcoming to me and helped me with absolutely everything in a charming and kind manner. I'm so sorry to hear this bank is closing, Julie will be an asset to her new employer when the time comes. What a great impression she has created. Thank you, Julie.
September 2024 by Jay rossiter
Excellent sensitive handling of notifying the bank of my mother's passing. I was seen quickly and treated kindly.
April 2024 by Jon Knight
Tried to pay in some cash and a cheque, the operator tried to deduct the cheque from the total cash and asked me to sign that off, thankfully was stopped by another staff member who added it to the total instead, not a reassuring experience
October 2023 by Orson Cart
Not the staffs fault, but to do a simple bank transfer took nearly an hour to complete, result one seriously hacked off wife, and an even more hacked off queue outside, who actually applauded when they could go in!! As an sequel, now that lockdown etc has expired, the bank has turned into a much more helpful place,can now recommend
September 2023 by Scott Emes
No wonder banks are closing with these ridiculous opening hours!!! Open on the weekend when hard-working people have time to go to the banks to pay money in or pay bills. !!!
December 2022 by James Chiddy
If people working all day and dont finish till after 4.30 Used to open longer hours and Saturday but now 4.30 closed and no Saturday now how people spoce to pay stuff in if your closed at 4.30 and or no Saturday times yes I know post office but not the same
December 2022 by K coyne (Mrs Teabag)
Constant presser to get app next to no service for any one who cannot use on line Banking dew to Disable and soon to be no services in my Town.
March 2022 by Jason Bullock
natwest is a rubbish bank the serves is not good and there regulations are bad dont go there
January 2022 by Catherine Ireland
Won't serve people at 4.15 because they shut soon. Can't do large money transfers online must go into branch. Branches not open outside of standard working hours. Banks are useless now.
December 2021 by Catherine Robertson
Won't serve people at 4.15 because they shut soon. Can't do large money transfers online must go into branch. Branches not open outside of standard working hours. Banks are useless now.
July 2021 by Sandra Mizen
This used to be a helpful bank but now they are using the Covid as a excuses so they don't have to open bank accounts inside the bank anymore and you make a phone call but still go back to the bank to take your Id in . What has happened to personal Banking no wonder that they are closing on street banks as they don't want to do face to face with customers anymore . I am very disappointed with them stopped using this covid virus as a excuse it doesn't work better for your customers.
July 2021 by Paul Rhodes
Nat West seems to have longer queues than the other banks. It would also have been helpful to have been told that they can't do transfers from one account to another as there is no till-service. However the staff are courteous.
July 2021 by Steve G
Not the staffs fault, but to do a simple bank transfer took nearly an hour to complete, result one seriously hacked off wife, and an even more hacked off queue outside, who actually applauded when they could go in!!
June 2019 by Simon Sandford
Always find the staff friendly and helpful here. Will help you to use online and App MyReward web banking too. Might not be everyone's ideal banking experience but I prefer it. Queues get a bit long if you wait for a "cashier" as they have that whole NatWest open plan apple store thing going on instead of old stye cashiers. Again not probably to everyone's liking. I personally think it's better. Staff are always really nice which is the main thing.
January 2019 by tiffany
Unbelievable ! Waiting be served,until personal chatting. Ridiculous.They have only two rooms for you to be served,and 4 chairs where you waiting. Absolutely unprofessional !
