March 2025 by Vigars Family
Paid for coffee and noticed they were about to use a paper cup. I asked for a China cup was told that the dishwasher was broken. Yet there were recently use China cups by the tables.
February 2025 by Arthur N
Ignored by staff when I queued to order, tried to be friendly with them even though they were rude, they continued to be uninterested and rude.
January 2025 by B Nicole (Mrs S)
Worst Costa experience?. A particular member of staff named Mandy was not happy that day. I understand it was busy and there were two members of staff, but the way she reacted was unnecessary. It all started when Chris gave Mandy the orders from the till to make. Chris tried to correct her as she was making them incorrectly, Mandy snapped at Chris in front of the whole queue of people, though Chris was correct. I noticed she was making my chai the wrong size, so I just mentioned the size of my drink. She then shouted at me that she knew! Well, she didn?t because the man in front of me got a cappuccino with chai syrup and in the wrong size? And I got a cup of hot milk? she remade the man?s drink and poured my drink into a bigger cup (initially the wrong size as I said) and topped the cup up with cold milk rather than foaming for a latte. So now I had a cup of lukewarm milk? things happen so I thought I?d mention there?s no syrup. Mandy proceeded to slam the syrup bottle on the counter and told me to do it myself. She was making snide remarks, but the whole Costa counter is open for the public to hear. Chris was really helpful in all of this and not once was she rude. I would recommend heading to greggs for a better coffee and better service.
December 2024 by ??????? ??????
The waiter has a displeased face, there are no cups, they poured it into a paper cup, the coffee is not tasty. Drink coffee anywhere but not here. Of the pluses, only a large area and comfortable chairs
November 2024 by Dog_Chasing_Cars
4 members of staff. Watched them take over 5 minutes to serve a piece of cake and a cup of tea. Forgot a fork, milk, and a spoon. I have a father with Parkinson's and if I asked him for a cup of tea he'd have time to take the dog for a walk and still be quicker. Eventually another member of staff came back from a break and took my order since they were only taking one order at a time as I am sure the 4 members of staff there would likely get confused. - it's absolutely dead in here. So they aren't busy!
September 2024 by Felix Spooner
This is a review of the NOT EAST, BUT WESTBOUND costa coffee, unfortunately i had a terrible and frankly traumatic experience with a specific employee at this location named Oliver, according to his name badge. I have reason to believe that the foam in my latte was comprised of a mixture of the standard foam and this employees lactation from his breast, i have reason to believe this as i spectated him slowly rubbing his seemingly moist nipples into my coffee, sensually. Furthermore when presenting me with my drink he stated, "Are you a french press? because id love to push your buttons and make you feel steamy" (a coffee themed and disgusting pickup line which made me nearly hyperventilate and pass out) thus i believe this employee should be fired immediately!
August 2024 by Dawid Nad?onek
Completely unorganised staff.
July 2024 by Chris Hazel
This is a review of Costa Coffee at Leigh Delamere WESTBOUND ( impossible to find it on Google).
Clean, pleasantly laid out and offering a huge, perhaps too huge, variety of drinks and food. The staff were working like crazy to fulfil all the orders, doing the best they could under conditions of extreme busyness. However, service was appallingly slow - it took about 15 minutes for me to get my order, a waiting time of about 3 mins to order and pay, followed by a long wait for the remaining time to get my coffee, during which time I stood and watched my warm croissant getting steadily cooler.
It is possible to order and pay on screen, cutting the queue for payment. This may save you perhaps a couple of minutes but the long wait to get your order fulfilled remains.
June 2024 by Jill Jordan
If I had to die of thirst than go to this Costa again.., I would The most incredibly rude person serving, and to be kept waiting while they stack saucers, unbelievably
May 2024 by GREGORY WELLMAN
This is a review if the WESTBOUND Leigh Delemere services Costa. But it didn't come up on Google. (Should I review Google as well?)Anyway. Coffee itself- excellent.Staff however- severely lacking in energy and customer service. Paid for a medium coffee- got a small. The cortado came an inch from the lip. I took it backand asked for a top up. No real communication from staff and I had to stop them just pouring cold milk in it. "Hot milk" I said. She quickly remedied it but without a word. I actually said sorry for being abrupt. Still nothing from staff. Drink still wasn't to brand standard but tbh it was good enough for me and it was lovely. We mentioned the mistake with the other drink and it was fully refunded so fair play.Almost every table was dirty.Staff training needed!
May 2024 by Alex Shapley
I have been stopping here a couple of times a month in the early hours of the morning - always seems to be the same chap toiling away on his own... He's superb!I don't have much expectation of great customer service at UK service stations (but please note, they can seem like the Ritz compared to some in the USA!) but this chap has been wonderful every time I have stopped at Leigh Delamere... so today I asked him his name as I knew that Google Maps would ask me for a review.His name is Jay - so can Jay's boss, please make sure that Jay is recognised/rewarded for his great customer service.The coffee and sandwich were ok too...Parking: the disabled spaces are usually not too full of non-disabled drivers...
May 2024 by Carol Serra
Why don't you have a coffee rating in your questions?10.00am Tuesday 23 April 2024This is for the west bound service area not the east.Had to go to the big Costa in the service area as the small one was closed....Till operator nice enough.Total rubbish drinks, white hot choc and espresso.Had used the small one last night and drinks were fab. Perhaps if there was less gum chewing and more attention to making great drinks it would improve? Don't know but that person should not be making the drinks!!!!Dietary restrictions: Nothing in the sparse cabinet for GF DF peeps like meParking: First 2hrs free
May 2024 by Essie123 H
Disgusted by the conditions at this costa, you can see by the attached picture that the seating is filthy, not the fault of the staff, this shop desperately needs a refit and some TLC as it sees so much footfall
March 2024 by Sunshine
Lovely caffe , many choices , prices bit high , the assistant Kim is lovely girl was working by her own , but no delay or long wait, very nice girl , helpful in great attitude
February 2024 by Zoe Steel
There was a bug in my takeaway hot chocolate, feel
