December 2023 by chris salter
Steve was extremely helpful talking through all the options and benefits of different types of carpets and hard flooring
December 2023 by Andrew Korsak
We bought rubber underlay for our motorhome.On getting it home we realized that it had strong chemical smell. This would have been unacceptable in the enclosed space of a motorhome.Carpetright refunded our purchase in the interest of excellent customer service even though they said the smell would have eventually disappeared.Top marks and thanks to Carpetright. We shall go back and buy another sort of underlay.
November 2023 by Deborah Davis
Steve Gray was extremely helpful In our choosing of carpet and underlay. Very knowledgeable of all products. 5 star service
September 2023 by Yvonne Bowerbank
Very pleased with service. Our bedroom carpet was worth the wait from the factory. Fitter was quick, polite and friendly. Fitted well. Carpet great. Mike in the Chippenham shop was friendly and informative. We have no hesitation in choosing our next carpet there. Would recommend.
April 2023 by Chris Williamson
Mike and the team were very accommodating, on the various visits myself & my wife had made whilst choosing flooring for our new home. We get so many comments from friends & family and don't hesitate to recommend these guys! Thank you so much, once again!
April 2023 by shona harvey
Good product knowledge Happy and friendly serviceGood price too!
December 2022 by Callum Staines
Mike, Sandra and the team are really excellent and accommodated me to the best of their ability.
October 2022 by Carl Williams
Ordered 2 carpets costing nearly £900. Both measured wrong. Carpet fitter done the best job possible and fair play to him was the only professional involved in this debacle. Offered a measly £86 back. We were going to order carpet for the rest of the house at a later but we will not be dealing with these amateurs ever again!!!!
July 2022 by James Mann
Although my broader view of Carpetright is a negative one, I wanted to praise the efficiency and customer service of Andrew from the Chippenham branch. He was very helpful and had very good communication skills, something I found the designated customer service severely lacked. My problem should have never reached him, but due to a lack of competence in the rest of the chain it did, so thank you for sorting it as quickly as you did.
June 2022 by David Hitch
I can't be this store's favourite customer. I my interest in sheet vinyl flooring for our kitchen and hallway. We selected the design we wanted and a person came to assess and measure up the area. A few days days later I said that, for various reasons, I had changed my mind and now wanted vinyl tiles. These were ordered in. When I collected them the manager helped me load them into my car. Upon getting them home it was clear that we had chosen the wrong colour and I would have to take them back. The manager helped me unload the car. I said that I was going to leave the matter for now. I was give a full refund. Throughout this saga the staff, especially Sandra who dealt with me most, were very helpful and understanding. No one could expect more.
March 2022 by Big Jim G
Went looking for doormat, limited choice, expensive and 3/4 weeks lead time as the don't stock this product in the colour we wanted, so ordered it online with 3 days delivery
February 2022 by Anna Frost
Staff were very helpful both when we went to choose our flooring and when we returned the excess. When choosing the flooring, staff helped point me in the direction of all the deals and were very informative without being overbearing. When we collected our flooring they even helped load it into my car!
January 2022 by Zoe R
Will never go in here again. Member of staff just sat there, offered absolutely no help and had a serious attitude problem. Will take our custom elsewhere.
January 2022 by Zoe G
Will never go in here again. Member of staff just sat there, offered absolutely no help and had a serious attitude problem. Will take our custom elsewhere.
January 2022 by Patricia Fear
Absolute shambles. Constant delays on the delivery and fitting of my carpet. Will not be using this company again.
