January 2024 by Hannah Wilcox
Would be 5 stars if they had more staff in there. The staff I've spoken to are always helpful and kind.The queues get pretty long, but that's not on the staff. They are apologetic for "making" us wait.It's only a small shop, but it has all the basics and a few bits more!
November 2023 by Christine Wardley
Friendly helpful staff but sometimes a lack of goods on the shelves.e.g. earlier in the year had a cold virus and cough ... no medicines left so had to go to Superdrug next door. I always choose boots first and their vaccination service is top rate. Thank you.
November 2023 by debbie s beale
Visiting from down south was taken into hospital , the staff here were amazing at helping sort my medication from Salisbury to be sent up
November 2023 by Sue Turner
Staff always friendly and helpful, nothing is too much trouble. Sometimes I order on-line to collect in store and this works really well.
October 2023 by teresa birtle
The pharmacy department is an absolute nightmare to get hold of you can ring the phone number 7-8 times for 2-3 days before you get through to someone and when you do if its not Katherine on the other end of the phone your just wasting your time as the other staff are so rude and not one bit helpful at all there customer services is shocking. The lady who is scotch not sure what her name is left me on hold for nearly 40 minutes (apparently she would be a couple of minutes her words )she was dealing with another customer I waited that long my battery went flat and its not as if to say what I rang for wasn't important I'm a diabetic and its so important that I get my insulin in time if she would of dealt with my request it would of taken up 2 minutes of her time . Over all I know everyone is busy but it costs nothing to be kind no matter how busy you are.
October 2023 by Carolyn Tatum
My mother was on holiday up near this boots, when she was taken ill with cellulitis in her right leg. My parents stopped at this boots pharmacy in need of some medical advice & bandages. And the staff here couldn?t of been more helpful if they had tried. They went above & beyond for my mother. So friendly, caring & they actually took the time to find out what was wrong & what they could do to help her. Steve Collins was particularly helpful & caring. She would like to thank everyone who helped her & my father that bank holiday weekend in late august especially Steve Collins. Thank you all again.
October 2023 by Hans S
Had to wait again long que, but they were short staffed. Each time I go, always a que need more staff I fell sorry for those who work there.
August 2023 by Daniela Pineda Molina
Alright pharmacy, lady in the prescription area was very helpful. Sadly a very disrespectful lady (Short black hair with thick black specs) approached me after I left the pharmacy and accused me of stealing! She didn't even ask if I had already paid. Then I showed her the receipt and all she said was ... oh good. She didn't even apologise. What disgusting behaviour. I mean, we all make mistakes, but at least have the same guts you had to accuse me, to also apologise. Horrible, felt very humiliated.
August 2023 by Hirum Rose
Andrew, Flora, Catherine and the new girl that's recently started are very helpful and professional.
June 2023 by G Gp
Lady at the checkout counter very moody and unhelpful. We asked her for an item and she said they no longer stocked it. When another employee who was stocking the shelves over her this she pointed to where it was in the store. From all appearances and actions it seems like the lady at the checkout just can't be bothered
June 2023 by Deborah Hirst
Terrible service. Elderly need seats whilst queuing for lengths of time. Always big queues.
June 2023 by Philip Brooke
Boots is boots and it's nothing more or nothing less, still I think you can't beat good customer service tills with people, less of the self service.
May 2023 by Sy Chambers
Staffing is atrocious and those that remain are fed up of dealing with irate customers all day every day. Let's be fair - there are some really good staff here - what few of them remain that is. Queuing for over 20-30 mins is the norm here now. Constant issues at the counter (surgeries blame pharmacy and pharmacy blame surgeries....it's crazy!) They MUST staff this place properly and get back to being as good as they once were.
April 2023 by Noisy Chris
Very busy pharmacy, however you can see that staff is doing their best to serve people as quick as possible. Always polite with a smile and helpful.
February 2023 by Chris Dee
They have a separate Pharmacy and Medicine counter but the medicine counter is NEVER STAFFED....? So the queues for both are just ridiculous, I've had to que over 50 minutes...! While other staff are standing at the Perfumes and Toiletries counter doing nothing.