January 2024 by eddie young
Excellent service from SallyNothing too much trouble. Thanks again Sally for sorting what I needed.
January 2024 by Mo S
Just been in TUI Wakefield Store to book another holiday for this year. Lovely Sally gave me brilliant customer service that took all the stress away. I came out smiling . The new shop layout is fresh welcoming and spacious. All the team are wonderful. They are professional knowledgeable and very patient answering any questions . We have used this store for many years under the old Thomson brand. The team at Wakefield TUI have carried on the tradition of excellent service. There are so many occasions now where you want to speak to a real human being. I am hearing impaired and phoning is a nightmare for me. Well done TUI for keeping your stores open. There are many customers who want this experience as well as using online methods. Well done the Wakefield TUI Team. ????????????
December 2023 by David Graham
Sophie provided a great service, very helpful and professional, would definitely book my next holiday here.Mr D Graham
December 2023 by Jasmine Hampshire
Came into book disneyland paris for myself and boyfriend and i couldn?t be more thankful for the staff in this store, mainly Amber, sorting us out. Thank you!
December 2023 by Dave Squires
Visited tui store wakefield to book an holiday, Sally sorted everything out, brilliant would highly recommend ?
December 2023 by Fedi Kasmi
Great service, Sally was very helpful and thorough with all the Information.Overall I do recommend them
November 2023 by Beth Carter
The customer service I received from Kasia at this store was exceptional. She spent a lot of time and effort finding my perfect holiday and did so without it feeling like it was just her job. She genuinely cared about ensuring I found what I was looking for. Would recommend 100%.
November 2023 by Alastair Thirsk
Fantastic service today from Kasha (apologies if spelled incorrectly, we spoke on the phone so didn't see a name badge). We needed to enquire about making a couple of changes to a holiday booking for next year and having really struggled over several weeks to get advice/guidance from the TUI call centre we rang the local shop to see if we could come in at the weekend and try and do it in store. "No need" said Kasha who took the details of our query and after chasing this up for us with a few different teams within TUI, rang us back later that day with all the answers, and then made the necessary change for us. Shortly after that we received the formal confirmation email. It is an expensive holiday so had been causing us some anxiety but all of that was blown away by Kasha's prompt and incredibly helpful intervention. Brilliant!!
September 2023 by christine hall
Excellent Shop and Customer Service from Alex who we have booked with today. Really pleasant experience and surroundings. I would highly recommend her as she is very polite and helpful.??
September 2023 by Sharon Danby
Lauren was extremely helpful when I visited the Wakefield store to book our cruise. She was very knowledgeable about the destinations. I will definitely pay her another visit in the future.
September 2023 by Bradley Ellis
I?ve been in the shop multiple times and every time I go in, all of the staff are helpful and friendly, in particular Lauren! They go above and beyond to help find the perfect holiday.
August 2023 by Diane Butler
The staff in this store are always so helpful and knowledgable. I used to book online but I now book in store as it is a much easier and pleasant experience. I had excellent service today from Alex who helped me change a booking and also make a new booking.
August 2023 by Doreen Ward
Booked a holiday in the Wakefield branch today 12/08/20230.We were greeted by a lovely young lady called Alex who couldn't do enough for us and nothing was too much trouble. She listened to all our requests and quickly put it all together and in no time had our holiday booked. She was very polite, pleasant, and extremely professional. She is definitely a credit to the Tui company . We will definitely be booking with her again and certainly recommend that her to our friends & family.
July 2023 by June Wood
Just booked our Summer break to Majorca. Lovely Sally talked us through everything. So helpful and will definitely be going back to Tui again soon.
July 2023 by Odelle
Ellie at the Wakefield store is an absolute gem! My first time booking a holiday and she talked me through everything, called when she said she was gonna call and made the whole experience easy, calming and super exciting! Thanks again Ellie