March 2024 by Julie Nash
Lovely staff very helpful
February 2024 by Jane Hamilton
Outstanding customer service from Shaun and Sharik at Wakefield store. I was looking at furniture that was hoping to purchase but wanted to double check measurements and return the next day to confirm. They were so helpful with no pressure at all. I returned the next day to place the furniture order. I was also looking at LVT and carpet so returned a week later. They both took care of me again giving me excellent service and advice. Needless to say I have ordered the flooring and carpet too. I will be back soon to order bedroom carpets. Would highly recommend.
February 2024 by w 7
Went in with my elderly mother to the Wakefield store and did not appreciate the sarcastic remarks by the Sales lady after my mother said she was just looking as did not want a Sofa until Christmas, this was mainly said so we could look around without hassle from sales. Upon leaving the store the Sales lady then shouted out, come again see you in September. No need for Sarcasm from the Sales person but hope it was worth it for her. We won't be coming back of course for the Sofa she had seen.
February 2024 by Zoe Darcy
If I could give them less I would customer service nil bought a carpet and then went into hospital apparently it will be delivered if I'm there or not as they are not a storage facility absolutely disgusting attitude to have under the circumstances
February 2024 by steven F
Well what a experience some old guy just hounded us from the second we walked through the door we actually was going to buy a sofa but by the time we looked at them all we had had enough of the old guy needless to say we walked out of there not buying anything couldn?t bear the thought of sat with him to take the order we had heard enough we even asked to be left alone while we discussed what we wanted to do less than 5 minutes he was back and that was the final straw walked out went to DFS at Birstall spent 3.5k got everything we wanted wasn?t hounded and got a coffee in a relaxing atmosphere with absolutely no pressure on us so do yourself a favour don?t go to scs go to DFS
February 2024 by Jay Glick
Jack Taylor was extremely helpful to my wife and I as we purchased a chair for my mother-in-law, who is in a care home. He went the extra mile and was very understanding. We would highly recommend this store.
January 2024 by Andrew Robinson
You buy two sofa,s and one chair for £4500 you pay cash ,you wait 12 weeks for it to be made ans SCS can't be more helpful BUT then you get delivery it all looks great and feels great to sit on BUT after ONLY 5 months one of the sofa,s feels different to sit on so they send two technicians out who THEY pay to have a look and amazingly both say in your home that the sofa is alot different to sit on BUT in they're reports which you can't see because it's all top secret conveniently say its OK yet your SUPPOSE to get 12 months warranty on your foam anyway , I'm now having to go through the ombudsman to get my repair done BUT one thing is for sure we swap our suite every two years and theirs NO CHANCE I will use or recommend SCS there AFTER CARE IS NON EXISTENCE I WOULD TELL ANYONE TO TAKE A WIDE BERTH OF THIS COMPANY please note this is a genuine review and not a revenge review like some . I would sooner buy 2nd hand furniture than use SCS ever again . DONT USE SCS YOU HAVE BEEN WARNEDA Robinson
January 2024 by Lisa Robinson
Absolute shambles!! bought lazyboy suite costing over £4000, foam is substandard in one part of the sofa after only a few months, 2 reports both say it's substandrd but refuse to refoam!! save your money
January 2024 by Adela Boanta
Many thanks to Shaun and Jack for outstanding customer service. They were amazingly professional and helpful from beginning to the end. Helped us find the best sofa for our home and make us feel valued as customers. I would highly recommend visiting the store and checking out the products. Really impressed
December 2023 by Heather Broadhead
Bubbles was really helpful, she made us both a lovely cuppa & gave really good advice about the comfort of the sofas.
October 2023 by Albert Wilks
Best service me and my wife have ever received from the deputy manager Jack would definitely recommend and advise to see him and scs in the future, sale and the process was hassle free and a great laugh!
September 2023 by Paul Greensmith
Ordered a sofa, chair and footstool. Chair came with a rip in it. Footstool came wrong colour. Went back to store. Lady said I'd have to "ring customer service as they don't do that in store". Eventually manager said he had reordered our purchase. 7 weeks later they came and replaced just the footstool. Currently 58 mins on hold to customer service again. Would be zero stars if I could
August 2023 by Helen Clark
I went into Wakefield store to get a quote for replacement of a staircase carpet - I obviously upset their coffee break I couldn?t believe how unhelpful the lady who served me was - wouldn?t give me a quote and told me to go back if I wanted to order after more or less telling me the price and of the carpet I had previously had had really increased and was now very expensive !!!! - I don?t think so I will never step inside the Wakefield branch again - such a shame I ordered all my previous carpets from there and they used to be extremely helpful and pleasant to deal with
August 2023 by C Victoria
Found our perfect sofa??Mel Dash was so lovely & very helpful, also went out of her way to occupy our four-year-old twins while we was looking. Mel just let us get on with it without be pushy for a quick sale. Perfect, 5??????????
July 2023 by Debbie Broome
Went to buy a sofa as advertised. Good price then the woman started with add ons. £100 delivery even to store for us to pick up. When I said we won't bother she was rude saying thanks for nothing. Won't go again