January 2025 by Lawrence Maddison
Rude staff, short with us and walked away from us. No help resolving the issue
April 2024 by Joe Phillip
Just had updated online bank app on phone. Total garbage, keeps crashing takes way too long to transfer money or to pay bills... think a new bank account elsewhere is coming
February 2024 by James
2024 and we are still waiting 3 days for money to transfer.Like they think that we think they're using pen and paper, rubber stamps and Humans. ??Fact is, this transfer window will cause me physical discomfort.Rich taking advantage of the poor with overnight , interest free money.
January 2024 by Ammad Zafar
Good service
December 2023 by Joyce Williamson
Had a problem with money being taken fraudulently from my account, spoke to a great advisor on the phone,then a very pleasant helpful lady in branch .A big shout out to Lesley for the information she gave ,she didn't rush me such a pleasant change to be treated like an actual person .
October 2023 by Hannah Crabtree
Been an on going battle since the 10th October, £480 was paid by a standing order to an estate agents I haven't used since 2019.staight away I called the bank and they exampled they would send a refund request to the estate agents and they just need to accept it and the money would be put back in but could take 20 working days. I stressed to them I was left with £5 and I relayed on this money I have 2 kids one that's disabled in a special school in the next town. And they said it could be in sooner. My family's had to lend me money take me in there cars for school runs cause I couldn't even afford petrol. I called today if theres been any update from the estate agents and they tell me won't be any change until 20 working days with no reason why takes so long. I really am struggling at the moment I have bills due out and no-one is listening to me
August 2023 by Susan Smith
Always get met with a lovely greeting of, good morning, how are you, what can we do for you today. Plus, they always have a lovely smile to greeting you with. Makes your day..
June 2023 by Amy Jones
Great staff but a shocking bank they have 4 desks but only ever 1 working an now the only bank around Wakefield is closed till 4th July it?s ridiculous
December 2022 by joe hunter
Shocking bank
October 2022 by Martyn Wetton
Good bank. Friendly staff.
August 2022 by Simon Oldfield
Very helpful and sorted my enquiry
March 2022 by Lynne Tomlinson
Can't get to speak to anyone. Not happy.
July 2021 by Kim Cope
I love the staff at my branch in Wakefield, so helpful, cheerful ,simpathic and understand . They are very professional in how they deal with you ,which makes me feel comfortable with my banking. Thank you ?
July 2021 by Russel HIGHLEY
Very polite staff, opening hours keep changing?
September 2020 by John Little
Called in today to pay a bill and do a couple of transfers. First time since lock down and I must say they were well organised and had social distancing sorted. Obviously took longer than usual but these days better safe than sorry
