August 2025 by C L
Great Primark store - ideal size and convenient central location. A range of items at affordable prices.
June 2025 by Jeremy Thorpe
What wonderful store. As a crossdresser I usually find it difficult to get clothes but no problem with this store. I can get Skirts and dresses that fit me and there is no problem me buying them. Also I can get all underwear as well. Such a great selection. Super shop and great staff
May 2025 by Nicola Crossley
Extremely poor customer service ? disappointed and frustrated.
We purchased a pair of sandals from Primark and they broke after less than 3 weeks of light use walking round the school and playground. We returned to the store with my receipt asking for a straightforward exchange, but was met with rudeness and zero sympathy from the assistant manager Kasia Zempoti.
Not only did she refuse to help despite the item being clearly faulty within a very short time?but she was also arrogant and dismissive, showing no understanding of customer care.
She showed no interest in resolving the issue. Her attitude made an already frustrating experience even worse.
Under the Consumer Rights Act 2015, customers are entitled to a remedy when a product is faulty within 6 months of purchase. Being told otherwise by someone in a managerial position, in such an unsympathetic way, is unacceptable.
I expected better from Primark. It?s not just about the broken sandals?it?s about how you treat your customers when things go wrong. Especially when you?re in there all the time buying. I?ll go to Asda in future
April 2025 by Daisy
Unnecessarily rude staff. Namely Sophie (retail assistant)
February 2025 by Maria Beck
Staff unnecessarily and unreasonably rude. I hadn't even asked for any help but the member of staff still managed to be unpleasant to me.
February 2025 by Alice N
Loving the new self service check outs, quicker and easier to shop because the queues before were always long and slow
December 2024 by Emma Clemenson
Good bargains, & good selection, but replaced normal tills with self-service tills, then got a random check, then had to go through a barrier.
December 2024 by Andy Aveyard
Another shop forcing self service on customers. You need to scan the receipt to open the gates which is a pain if you get stuck behind someone who has lost their receipt. There is the option to use manned checkouts but these are woefully understaffed. Won't be coming here again.
November 2024 by D J
Self checkouts are nice addition.
November 2024 by Stephannie Miles
New self serve checkouts a bit chaotic, but sure once tweaked it'll be fine.
November 2024 by allan smith
Wife loves the place, always looking for a bargain
November 2024 by S Springthorpe
Good selection, not a fan of the new self scan
November 2024 by Tony Lancaster
Lots of choices but not as cheap as it used to be
November 2024 by Brian Mulliner
Again, it's not my kind of store! Far too much space taken up with merchandise, and too cramped!
October 2024 by ????? ?????
Many and cheap items.
