December 2023 by Dan Whitworth
A quick stop off every now and again for wild duck and swan food when I take my daughter to Thornes park. It's great for parking, the staff are friendly and the store seems well stocked.
December 2023 by Kirsty Thornton
Visited the vets for pets, for my cats second vaccinations. Although they do have a great range of items.
December 2023 by seana gladwin
Went on a Saturday and it was woefully understaffed. All the available staff were on the tills, trying to serve the queue that went halfway down the store, with nobody available to stock shelves or help customers (other than in the aquatic area). I needed flea treatment that was in a locked cabinet, and wasn't able to find anybody to serve me, so ended up having to give up and leave. Management need to organise the rota so there's enough staff to open all the tills and also man the shop floor, especially on a Saturday and so close to Christmas.
November 2023 by Sarah Higgs
Placed a click and collect order on an item where I couldn?t specify the colour I wanted. When I arrived in store I asked what colour I had been given and it wasn't what I wanted so politely asked if I could change it, to which the response was ?no we don?t have it and I cannot speak with others stores either? wow. Customer service at its best! Try maybe helping people that come into your store willing to spend money, instead of treating them like c*ap.
October 2023 by Janet Denton
Very helpful staff. Easy parking
September 2023 by Suzanne Parish
It's a nice store, always clean and tidy. The staff are always easy to find and are extremely helpful. If they don't know the answer to your enquiry, they will find out.My only beef is that sometimes the items that I go for are out of stock. I know I could order online, but sometimes I just want to call in. They are popular items, surely they know this so should order more.
September 2023 by Alice Sharp
Great selection of items for Guinea pigs. My go to place for food and hay. I love how lovely and cool they keep the store for the animals unlike another certain pet shop down the road. Guinea pigs always seem happy and it?s nice to see they have plenty of hides and lots of hay!
September 2023 by Jack Pybus
The store didn't appear very clean, which was a bit off-putting. On the bright side, they did have a nice selection of cat trees to choose from.
September 2023 by Sally Furness
Very busy but even so staff where very helpful. Looking for advice on low fat dog food. Was very pleased to come out with options
September 2023 by Danica jade
Don't really have many options for hamsters, all the cages are too small also
September 2023 by Malcolm Lister
Large well stocked pet store with vets and grooming. A one stop pet shop!
August 2023 by Florin Werner
Amazing staff, giving great recommendations and took all the time in the world to advise us on everything we asked for. Quite a lot of the dog beds and crate matts were not in stock so a little short for choice. Otherwise a great place to get all things pets sorted.
August 2023 by Amy-Louise Snelling
Amazing store, so much selection and the staff are very knowledgeable. They went out of their way to help me transition to the best new cat food, even comparing ingredients to the old one and giving very good insight into the brands they stock.
August 2023 by Chris Cartwright
All stores have the same layout however not all have the same customer service level.I have seen some people ignored and become irritated by the service.Please don't think all outlets are the same.
August 2023 by Emma Shires
Large shop, good range of products, knowledgeable and friendly staff
