August 2025 by Nigel Aston
Absolutely useless. Went in with a problem of money missing off my PAYG account, spent nearly 20mins sorting it, said he'd sorted it, 3 days later the same problem occurred. If I could give them a minus score I would.
August 2025 by admire makudo
Nice guy always welcoming
July 2025 by Zoe Young
Lovely staff very knowledgeable and friendly. Refreshing for a phone shop they are usually full of unhelpful staff
June 2025 by john crossley
Fantastic
April 2025 by satomi Thomason
No better or worse than other mobile phone shops
April 2025 by Connor Doyle
Nat is a compliment to the store, very helpful, friendly and approachable. He broke down the contract's information so that it was easy to understand and made the process very streamlined. Additionally, he answered any questions I had and made me feel comfortable during my visit to the store.
January 2025 by Alison Baldwin
Went into the store today with a query. Long wait so our number was taken and we got a message when we needed to go back to store. Isobel helped us to solve our problem. She was so helpful and enabled us to sort the issue we had easily. Our experience today was excellent. Well done Isobel and the staff managing the queue. Would recommend O2 on this experience.
January 2025 by Ben Smith
Awful customer service when I visited today. Lady who was greeting everyone was rude and arrogant. Seemed like she didn?t want to be there, moaning about how busy it was! Disgusting behaviour!!!
December 2024 by Alicia Ward
Went in to store today 23/11/24. My phone has had issues and i didn't back up my photos. The man who dealt with me had the patience of a said because I'm garbage with technology. He tried his hardest to help me and is still doing so until he send my phone off for repair. Cannot thank the staff at wakefield trinity walk enough. Especially this man and i can?t remember his name either ?
November 2024 by Allan Fletcher
Nobody answers the phone when called
October 2024 by Lisa
I didn't get the ladies name. I would like to thank you. After a month the lady today actually knew what to do to help when your sim has been frauded. Train your staff 02. I.ve left 02 because of the non existence of staff knowledge.
October 2024 by rebecca wardlaw
Noone answers the phone
September 2024 by Laura Parish
I desperately needed a new phone, my phone was completely maxed out, staff were efficient, friendly and extremely helpful, new phone purchased and staff offered to transfer everything over for me and to pop back in an hours time ... As my phone was maxed out, it took 5 hours to transfer but the staff explained what I needed to do to continue with the phone clone and to pop back in if I needed further support,
Great deal on my purchase too.
August 2024 by Barry Turner
Never answer the phone
August 2024 by Stephen Smith
Very helpful
