April 2023 by Shabana
Visited the branch this morning and at first the service was OK, it's what you expect when you go in, however I shared an incident experience that hapened yesterday with a staff member and she managed to tell me what services where available and I upgraded my account.\\nThanks to Natwest I've not got piece of mind :)
August 2022 by nick georgiou
Came in 6th of August, put in £380 ,machine as normal shut off, was told they could not open the machine and would ring me later in the day! Absolutely disgusting
January 2022 by anakin Stogden
Always there to help when you need them. Very helpful and polite staff. Definitely would recommend this bank
July 2021 by Andrea Eccleston
Not the friendliest of people never smile not helpfully at all my card was blocked cudnt understand why went in to branch to be told stop doing bank cards for savings account oh right and when was you going to let me know not an answer not good
December 2020 by colin murphy
Handy Town centre bank, friendly staff.
December 2020 by Anna lisa collins
Very nice and helpful staff
November 2020 by David james O'sullivan
Hardly ever full decent customer service
November 2020 by Constantin Nae
Amazing bank, Amazing and friendly staff.
September 2020 by Nada Tariq
Absolute Rubbish Service! I had an appointment to Open a business account at this branch and they turn around and tell me you cant open accounts in store its got to be done online! What a lie!Secondly I wanted to transfer money, they said to me you will be better off doing this through online banking because in store there will be loads of forms to fill etc. Turns out they were being absolutely lazy and just did not want to do anything!I dont have any problems with NatWest this was the only branch that was so rubbish!
August 2019 by Hayley Curwen
* terrible *
June 2019 by dave Standring
Had refit and now only has 2 counters. Queues are ridiculously slow and nobody uses the machines ( complete waste of money ). Appalling service for a city centre branch and shows contempt for customers as they knowingly make them wait so long to save money on counters. Whoever is in charge of Customer Service/Experience should be sacked immediately and made to be a Nat West customer as punishment.
May 2019 by joanne phillips
Horrible rude staff no help whats so ever useless.
April 2019 by Andrew Rose
The waiting here is ridiculous and the staff are very rude. From what I experienced is the woman with glasses on wanted to do the bear minimum with no help what so ever am glad I don't bank with these.
March 2019 by Tim Harris
Never had a problem, been with then 6 years. Not really any rewards though.
November 2018 by Anne Rogers
Trying to get through to speak to someone at the wakefield branch to open an account for my daughter, why do the bank want to know your pin, this seems so out of order, I have never found it so difficult to make contact. I already bank with you but I'm now going elsewhere, it's crazy.
