March 2024 by Maria Frank-Street
Edit- updated because the pharmacy manager spoke to me personally. They apologised as I had been misinformed and walked me through the new procedure. From ordering a prescription is should be approx 4 days..so if you put the request in on Monday you should be able to get your medication on Thursday. Still not ideal imho but all pharmacies seem to do the same now and I still had one medication they couldn't fill; some of this is supply issues due to Brexit. Clearly the initial staff member didn't understand the correct timeline and comprehend when my prescription has been issued to them. This demonstrates an issue with training staff about their systems, changes and how those are communicated customers. That said this is something they are committed to improving and the manager discussed the steps they are taking to mitigate such issues in the future.Initial review:Apparently they have moved from 3-5 days to dispense to 8 days to dispense as of Wed 14/2.. which means I will run out of my medication which without I will have serious life impacting consequences. I have not been informed and my prescription was issued on 12/2 sucks to be me caught in the cross fire. I had even ordered early as I am on holiday but needs now not due until after I have gone away. They also only have one brand of a common medication that I can't have because it's the only brand I can't have. This is not the first issue I have had with the pharmacy as they have previously mis-dispensed against instructions on the prescription, failed to manage stock in a timely manner and changed hours (again without being informed). I have had to call 111 to get emergency scripts twice in the last 6 months because of their failures and now looking at a 3rd time.
March 2024 by Janet Cummings
Thank you so much for help me today the Chemist could not have done any more to help me thank you
February 2024 by Bina Patel
I have been to this chemist a number of times, and they usually get the prescription done in a timely manner. I know a lot of people in the area have an issues with their new policy, however this is not something new in pharmacy at all, around 2019 NHS England decided that it is the patients responsibility to order their own medication 7 days before they run out, this gives the GP 48 hours to get a prescription ready, and then the pharmacy 48 hours to order medication in and get get it ready for patients to walk in and out, without the waiting.
February 2024 by Steve Slocombe
Used this little chemist for 5 years and always had repeat prescription ready within 24 hours, provided the Surgery had sent it through. Now they are pushing repeat prescriptions to 4 DAYS! Saying that the patient should have a minimum of 7 days worth of medication before ordering.Sometimes the NHS app won?t allow to reorder medication within that time period. Also, some meds run out before others.There has been many occasion where they didn?t have all the meds when collecting and had to return a couple of days later.Sorry, but I?m not running that risk and have now found another chemist that have just fulfilled the prescription order.
December 2023 by christine Edwards
Excellent staff, very helpful
December 2023 by One United
Helpful and pleasant staff
October 2023 by Fern Ownsworth
Not my usual pharmacy as I was visiting relatives in the area. I had a bite which I was concerned about. I did not have to wait long, the Pharmacist was very polite and professional and recommended a cream and some tablets, very grateful for a speedy and helpful service at this Chemist, would definitely recommend to anyone with any minor concerns or problems as I?m sure these guys would be able to sort you out! Thank you very much!
June 2023 by Dxsignr V7
Extremely rude staff and extremely unhelpful. Can't get prescriptions right and when you go back to enquire they just tell you that there's nothing they can do and that it's "unlucky". Shame I can't rate 0 stars.
January 2023 by scott james
Went to pick up medication only to be told that it had been denied by the surgery, went to the surgery only to be told that my medication was at the chemists. Went back to the chemists to pick up the medication that was there all along and not one apology. There's no excuse for bad manners!
January 2023 by Christine Townsley
Really helpful and caring staff.
December 2022 by Sandra turner
4 people doing prescription one can't even stop to give you yours 15min wait never say hello when you walk in or smile
June 2021 by Chloe Devonport
Staff are very polite. They took time out to say hello to my baby while we waited a couple of minutes for our prescription which made me feel very welcome. Fast and great service i will only use this chemist
February 2021 by Catherine Hall
Terrible, some staff think they're better than you, behave like bouncers refusing to give medication, even though you've not had it,
February 2021 by leo woolcock
very helpful staff
September 2020 by Colin Denny
For my prescriptions
