April 2023 by Debbie Burton
1 person on the till, waiting times are ridiculous. 3 staff walking the floor unable to serve anyone due there only being on till!!
March 2023 by susan chapman
Visited branch to sort out an app problem. I didn't have an appointment but I couldn't have asked for better service. From the staff on the ground floor, to the advisor who saw me upstairs. The problem was resolved and I was able to complete my transaction.I found the level of customer service and support exceptional and would like to add my thanks for all your help.
December 2022 by Chelsea Seale
The staff here are absolutely brilliant. Friendly and always happy to help. Really went to great lengths to help me open an account urgently and access transferred funds the same day when I was in a very difficult position. The queues always move quickly and the staff are very efficient. Can't recommend them enough.
December 2022 by clive winsley
Shocking customer service, definitely changing banks.
November 2022 by Dan Hancock
Came in to deal with late father's accounts. Was asked to wait upstairs where someone would see me. The same bloke came upstairs 30 minutes later to ask why I was there, then told me someone has an appointment so I'll have to wait (which is fair enough) however I'm not sure why he didn't tell me that in the first place. Been here 40 minutes at the time of posting. It's likely it'll be well over an hour before I'm seen. No other bank has been as poor as this. One woman on the desk for a major bank is dreadful. Every other bank I've been to has accommodated me right away.Update when I was eventually seen the lady that saw me was so lovely and helpful. This is a negative review of the actual bank. Not the lady who tended to me.
October 2022 by Arazu Arazu
People have wait for long to be serviced ?
July 2022 by Penelope Davies
On shopping centre
June 2022 by Soupy Campbell
Shocking wait! This place is set up with plenty of automation to take your cash, but not enough staff to deal with customer queries. You can't keep blaming COVID! Get your act together Barclays.
May 2022 by Adam Brook
These guys are always very helpful, but there is never anyone around. Had a simple question to ask, would have taken 10 seconds, but there was nobody available to ask it to and there was a counter queue with 20 people in it. Customer service face to face at Barclays is near non existent nowadays
May 2022 by Dave Childs
Terrible service ? 14 people waiting to be served. Only 1 on cashier service,and 1 on servicing customers queries. Have never waited so long for service. Been 1hr already. Still waiting
January 2022 by Lee Amos
Opened bank account for my son, got straight in, super helpful and friendly. I've been banking with them for a few years and always been good.
December 2021 by Lee Shell
Opened bank account for my son, got straight in, super helpful and friendly. I've been banking with them for a few years and always been good.
September 2021 by Penny Davies
On shopping centre
July 2021 by AMY JOHNSON (GEORDIESCOUSE)
Thank goodness I don't bank here
July 2021 by Ryan Horsfield
Never seems to be open anymore
