November 2022 by alison dickinson
Lucky to get 1 star . Terrible customer service. Bought a cooker July 2020 , would notRecommend the company at all .Aga now have told me to deal direct with them and not to get in touch with Whites . Would not buy from this company again .Update - Jamie did contact me and explained her situation and she asked me to take my both my reviews down this one and one I had put on Facebook & to compensate she?d send me some vouchers ?. I took the Facebook one down and then she blocked me from commenting & no vouchers to date ?. We?d also had a few issues which she said she?d chase and after her sob story I believed that she would and once again she never did & I got in touch with Aga myself .I didn?t go into depth with the service we received but it was shocking . No pre site inspection, cooker delivered without prior warning , she was chasing delivery details and the cooker was already at our house . Fitted cooker 4 weeks after they?d delivered , fitted incorrectly , came back 3 weeks to try again and damaged a fitting which I had to buy as they didn?t send me one . On the second attempt of realigning the cooker and hot cupboard they never checked the wiring and few weeks later we nearly had a fire as the wiring wasn?t connected properly to the terminals .Shoddy workmanship and no communication .At the end of the day I bought a cooker , I didn?t buy into their personal issues . Not professional at all .
November 2022 by maxine clarke-may
I have to agree with Alison.Terrible from start to finish.I more or less had to Harass Jamie to reply to any of my calls. In the end she did mention the reason why and that she had problems. I sympathised but have still heard nothing back although she mentioned she would call me when things were better. That was over a year ago.I bought a£12.000 cooker which was very scary to say the least. No one came out to measure or check all was ok for fitting and I was Also advised that I didn?t need a plinth for under the Aga. When the Aga team came they asked me why there wasn?t one.Very poor service and correspondence
November 2022 by Claire Burley
Jamie was so helpful and knowledgeable about all the different aga models. We are delighted with our new aga
November 2021 by Tom Ward
Punctual, friendly and professional service and clean.
November 2020 by Mark Allan
Initially I approached Dale at White's AGA for some general advice about which AGA to purchase after reading some of his social media posts. At the time I didn't realise they sell UK wide. He was incredibly helpful and after a pretty poor experience at our local AGA showroom, we decided to purchase from White's AGA. As I was preparing the kitchen myself prior to installation I messaged Dale several times in the weeks leading up to delivery. He was always responsive and very helpful with queries. Jaime was also incredibly helpful in the run up to installation and after a minor mix up with AGA managed to get our installation pushed through on time. Whilst AGA may not have the best reputation for customer service, I am completely confident that in the future should any issues arise Jaime and Dale will be continue to be very helpful. All in all, excellent service. Highly recommended.
November 2020 by eileen hanson
We have been using Whites services for our now 40 year old aga since they opened.The service has never fallen below excellent not just the routine service but also when we've had an emergency fault . Both Dale and Jamie provide the efficient personalized and expert service I wish was available from all companies. We would not hesitate to recommend them
November 2020 by Giles Casson
Whites have serviced our Aga since we moved into our property 12 years ago, they have always provided such a consistantly personalised, professional service all taken with great care and attention. We wouldn't use anyone else - Highly recommend...
November 2020 by Catherine Parkin
Fabulous service & clean today by Dale. It?s come up like new! Really great communication and help from Jaime and the work done today was fantastic. Happy customer! Thankyou to both of you
November 2020 by N Bowl
Fantastic service, ready to deal with any query and resolve any issues. Highly recommend.
November 2019 by Caroline Heppenstall
Fantastic service from beginning to end from Jamie and Dale. Highly recommended. Now ready for new kitchen to arrive ...
November 2018 by Jane Whittell
I have used Whites for servicing and cleaning my Aga for many years. Dale and Jaime are always friendly, professional and go out of their way to fit me in when I?ve had a problem between services. They provide a fantastic service and I wouldn?t hesitate to recommend them. Keep up the good work!
November 2018 by Victoria Partington
We have used aga white services for our annual services and cleaning since 2004. On moving we have decided to re install an aga in our new home. Dale and Jamie have been fantastic in sourcing an aga to recondition for us. We have been very impressed with the accessibility of this team. Free advice on tap. Home visits to assess and discuss requirements always available. Still impressed after all these years with their knowledge and enthusiasm for AGA cookers. Dale is a perfectionist and we are so happy we have chosen him to renovate and install our new aga. Would highly recommend Dale for any call outs and services required as he beats local competition hands down.
November 2018 by joanne Wheelwright
We have used Aga Whites services for over 10 years and I can highly recommend them.They are highly professional and always do a thorough, fully effective job to the highest standard.Great to hear they are opening a shop in Ripponden. This will be fantastic for the village.
November 2018 by Daniel Goodley
Brilliant company. Have cleaned and serviced our Aga for years. We so impressed with their professionalism we then bought a new reconditioned one from them two years ago. What a decision. Wonderful aga and addition to the home. If you are looking for service, repair or sales, Whites should be your first choice. All best Prof Dan
November 2018 by Joseph Currier
Whites have serviced my aga annually for the last 14 years we have had excellent service. The appointment is always confirmed and an accurate time of arrival given even a call or message the day before to remind me to turn the aga off.Friendly, professional and excellent serviceThis time I booked a 2 clean and my aga which is 50+++ years old looked great.
