August 2025 by Gee R
A long wait to see a counter staff,
Very disappointed with young woman's stone face, no plesentaries, NO please/Thankyous. Single answer with cold attitude.
May 2025 by sky hall
Not seen very quickly, stood waiting in a qué for wait over 30 minutes, no rush and can't speed up anyone as only 2 cashiers.. not a fast paced bank. If you in a hurry avoid .
November 2024 by Glyn Bingham
My wife and I had ad a 4pm appointment for today. Arrived at hi 3.45 waited 35 minutes. When I enquired if someone was going to deal with us I was told they were busy cashing up. My question is why would they arrange appointment when they were cashing up. Been with Santander more than 15 years. It seems they are more interested in getting new customers than existing. New ustomers get best interest rates while existing customers are left on low rates. Poor! Don?t think I will bother with Santander any more
October 2024 by Mohammed Khalid
One guy that is always ready to help Mr tariq guys a legend.
July 2024 by Maureen Johnson
Good helpful staff
March 2024 by Craig Jessop
Top marks from me , would like to thank Chrissy the bank manager and Sam at the Shipley branch who helped me in such a friendly manner in making sure I had everything in place for an upcoming payment so everything went smoothly without any problems, I really appreciate being able to talk face to face with someone , we all need to support our local branches
March 2024 by Daz Burke
Every single time I go to the branch at Shipley Bradford it's a stressful experience!!!!! Queues galore constantly so it's a good job that they are the only bank left in Shipley or I wud have gone from there!
May 2023 by Neelam Naseem
So thank you to this Shipley Santander bank on behalf of my uncles from Bradford when the Bradford Bank closed. Thanks for having the patience with my uncle to the man and being well mannered at all times to my uncle when he's at the bank with his Appointee and police officers and Bradford council.
April 2023 by James Reid
Helpful, patient, understanding.
December 2022 by yusef alanzi
????? ???
December 2022 by Pauline Baxter
A big thank you to Liam for helping my partner to register on his mums account which was already a stressful time. Liam was polite and respectful and even rang us a week later to confirm everything was complete . Great customer service.
February 2022 by Sen Wight
I?m very much appreciated Staffs there always kind helpful to providing all kinds Banking.thank you.
January 2022 by Paul S
Santander is only as good as the person on the end of the phone, you can literally spend weeks trying to sort out a problem, going round in circles getting fobbed off with conflicting information, then eventually you drop on the one person who actually has some knowledge and knows exactly what they are talking about, and then within a matter of seconds your sorted and smiling! ?. Seriously, some of you lot need better training!!!29/11/2021 - Review Revised & Downgraded to 1 Star
November 2021 by Paul Sanderson
Santander is only as good as the person on the end of the phone, you can literally spend weeks trying to sort out a problem, going round in circles getting fobbed off with conflicting information, then eventually you drop on the one person who actually has some knowledge and knows exactly what they are talking about, and then within a matter of seconds your sorted and smiling! ?. Seriously, some of you lot need better training!!!29/11/2021 - Review Revised & Downgraded to 1 Star
November 2021 by John Bibby
I had to go in to the Shipley Branch after my account was frozen following suspicious activity. The National phone line was problematic re long waits , greater than 40 mins, and then only recommend going into a branch!However all 3 people I spoke to at the Shipley branch were helpful , in particular Sofia sorted the issue out for me spending quite a long time with the National security team>.Thank you
