August 2023 by Ian Edwards
I went to 4 other branches of specsavers but didn?t find the right frames I needed, at Rothwell I had the help of Frank, he clearly explained why I needed thinner frames and was very knowledgeable helping me understand what was best for me and breaking down all the costs involved. Really good at his job and I will be coming back next time I need new glasses, big thanks to him!!
August 2023 by Paul Armitage
Excellent staff and very helpful. Made to feel comfortable. Will use again.
July 2023 by Laura Smith
This was the first time that I had taken my daughter to the Rothwell specsavers. Our appointment was supposed to be at 09.40am and was told to arrive 10 minutes early, which we did but we didnt get seen until 10.05am. The place was clean and tidy and the staff were polite enough but, no one helped to pick out some glasses for my daughter. Im not saying that we wernt capable of picking some frames but it would have been nice if someone had come over to help her choose a frame that suited her face because the ones she picked out I thought wern't that great .
July 2023 by Dulainey 94 (RawrDizaxx)
We come here all the time, but this visit was for my child. He had new glasses fitted, they were loose but they were more than happy to help and shaved them down more. When we had gotten home, the glass had fallen out, but we took them to the shop the next day and again, they were quick to solve the issue, haven't had any problems since.
July 2023 by Robert McClements
The customer service is second to none. Courteous, professional and very well organised. Top marks to you and your team Mr Saleem
June 2023 by Jancis Sands
I did not like the service I received here and left unhappy and anxious. I have used spec savers many times before but this was my first visit to Rothwell.The staff I encountered on my visit were really unhelpful especially when it came to picking out glasses. I had not had a prescription for glasses before so I was unsure of what I was looking for. When the dispenser finally asked how I was getting on after leaving me alone for a long period of time without explaining much only seemed interested in showing me the high end designer prices.In fact I decided to go to another branch in for a second opinion to discuss my options of what I could get for my budget because I felt like I had just been ripped off. The dispenser there helped me one to one pick out some suitable glasses for my face shape taking the time explain the difference in frames, which a service I did not get while at Rothwell. When getting a second opinion the dispenser had even noticed how irritated my eyes are and suggested appropriate eye drops & showed me how to use them.I ended up going back to the Rothwell practice the next day and requesting a refund as they had sold me a pair of glasses for £99 but didn?t include the 2 for 1 offer which I was eligible for. The optometrist had told me during my examination my eyes were dry and would probably require eyedrops in which again the dispenser at Rothwell did not give me or even mention to me as an advisory. The service was just very impersonal and got an overall impression the staff just didn?t want to be there including the optometrist doing my exam.There was such a massive difference in customer care between this one and the one I sought a second option from.I will not be coming back to the Rothwell branch.
June 2023 by jack
Couldn?t have had a better experience. The optician was polite, all the staff were polite but Yasin (apologies if that was spelt wrong) just couldn?t do enough. Not even joking, I?d come back just to see my man! what an absolute boyo. Also best of luck with ur degree dude!!
May 2023 by Maxine Marshall
Muhammad is an absolute legend! Brilliant with my 6 year old special needs boy. Makes all appointments a pleasant experience! Lifelong customer here whilst ever Muhammad is there! Thanks Muhammad!
May 2023 by Tracie
I had wonderful service here. Michael, the optician, was lovely, friendly, and chatty but professional. The young lady who measured me up for my glasses( long hair, glasses) was delightful.
May 2023 by Jane Sanders
Such great service at the Rothwell store. My daughter broke her glasses. They fixed them on the premises at no cost. Friendly, helpful staff which I can?t thank enough!!
May 2023 by Tracy Easton
Really great service, polite and respectful staff. Eager to please and make sure glasses are perfect for you.
April 2023 by Gary Procter
I asked for the same glasses as before with any ajust ment to strength needed if any because I did not take them back straight away as I they made me pay for new lenses but put them on they was not correct again but one of the new glasses was not suitable for reading and computer so he said I would have to buy new frame anyway last time I go there all about money and that's it when your wrong sort it not charge more and I am still not happy what they gave me in the end so buyyyyyyy specsavers of to get better service somewhere else
April 2023 by Rodger kent Kent
Good staff,and good selection of glasses
March 2023 by Sarah H
These guys are so fab, really helpful and attentive. Amazing looking over my kid's eye tests and were really great with them too.
February 2023 by Gillian Hamer
Excellent service as to be expected. No problem with new glasses, just needed a slight adjustment for better fit. Price reasonable.
