August 2025 by D Louise
Very rude! Usually have no issues whatsoever very polite however I?ve just gone in today to be met by a woman called Karen who was extremely rude and dismissive, looking down on customers is completely unacceptable!! Pulling a face because I brought back unopened medication that was no longer needed, even though I was very apologetic but I?m pretty certain you take it back to chemist to dispose of it correctly just to be greeted with that woman who it was an ?inconvenience? to, just cut me off talking to speak to someone else. Tried to get oral thrush treatment for my young son as advised online and by the GP and they wouldn?t listen just told me no, baring in mind it?s Friday and I can?t get into the doctors! Gone completely down hill and quite frankly need staff who know how to treat patients and customers!!!
July 2025 by derek greenwood
After checking when my prescription was last issued by my doctors, 26th June. I called in to ask when they reordered and when I could expect my prescription. No note of it being ordered and couldn?t give exact date it would be ready. This is the 5th time this has happened, last time my repeat was filed in 2 monthly order box.
On the way out another customer said it had happened to her and she had to get another prescription from her doctor as they had lost her original one.
This level of service is not acceptable especially when the drugs are for a heart condition.
Can?t risk it happening again so will find a better pharmacy, shouldn?t be difficult.
June 2025 by Azeez Saka
One of the worst pharmacy in Uk, your can ring them several times they will intentionally not pick up. I rang them for my son prescription on 11/06/2025 from about 15:30. Rang them more than 5 times had to drive down there. Still calling the number only to meet 4 of them in the pharmacy gisting and laughing with nobody on queue and they refused to pick up the call till I walk into the pharmacy. This is about the third time same is happening I just hope they have someone supervising the activity of this particular well pharmacy.
March 2025 by Michelle Viets
Great shop and lovely staff
October 2024 by Saideh
Unfortunately my prescription wasn't ready after 6 days and she had a very bad behaviour to me.. It's never been happen to me in any other pharmacy.
September 2024 by R
So many negative reviews for no reason! I recently switched to this pharmacy from Boots and honestly I'm sad I didn't switch sooner! The pharmacy processes my prescriptions (sent electronically from my GP) within the week, most times it's within 2 days which is perfect.
One of my medications is affected by a current global shortage, but the pharmacy does ring me and let's me know that they don't have it in stock. After working in pharmacy myself I know that they can't do anything about it so I'm not annoyed at them in the slightest - it's just how it is. They have also liaised with my GP about their current stock and whether the brand or strength can be changed, which helps me massively (i.e. I don't have to attempt to ring every pharmacy within a 10 mile radius to source my medication).
Maybe I have just come to expect so little from pharmacies after dealing with Boots for years, but no I honestly believe that this pharmacy is great. They pick up their phone almost immediately if I need to ring them, and they also send a text reminder when my meds are ready to pick up.
September 2024 by Carl Wanless
Poor staff keep you waiting
May 2024 by Mark Mullen
Everything you need from a chemist
February 2024 by Paul Pollard
Very good service quick and efficient very friendly staff ?
December 2023 by Martin Powell
Contrary to many reviews on here, I've had nothing but excellent service form Well, Swinnow Road. I'm no "serial Chemist Spotter", but I would say this is the busiest Chemist I've ever seen. Check-out the shelves of awaited collections. They do a great job in difficult circumstances
December 2023 by James Parnham
Why advertise that you are open for 8:30am if nobody is actually there. It?s so disrespectful to customers and people awaiting medication! Multiple times this has happened, this branch is so poorly managed.
September 2023 by Sherilyn Roy
Unprofessionalism! They do not answer phone calls
August 2023 by Steven charlesworth
Once again they mess up I thought my prescription was delayed to tie up with my other one after trying to call them loads of times with no reply I was told we don't order repete prescription any more you need yo call us first what a joke
June 2023 by S AS
Just blank you for ages when you go in. You have to ask if anyone is serving every time. Bad customer service.
December 2022 by Peter Walley
Tried to phone them up 3 times but to no avail just wish someone would answer the phone
