August 2025 by Dominic Farrar
Helpful with what I needed and made sure that all the information and checks were up to date, and very thorough with my update on my eye health
August 2025 by Karen Hill
Excellent informative staff
August 2025 by Christine Shears
Pudsey Leeds branch always keeps you waiting . Not enough staff , should not allow so many appointments to be booked if they can't cope .
July 2025 by Rachel Bickerdike
I just walked out of this store without even getting the eye test, because it feels like they do not care about customers. I had been into the store in advance to check that I could order new contact lenses which have always come from specsavers in the past. I was told I would need a new eye test and lenses for the lenses review would take 2 weeks to ge ordered. Then on the day she said I had needed to bring the packaging of my lenses and I felt the manager of the store was quite abrasive, accusatory and certainly unhelpful. Its a shame because we have been loyal customers of specsavers in the past but this wasn't the experience I wanted or expected.
June 2025 by duck arm
Friendly staff! Good service.
June 2025 by Steve Massey
Will never ever use this company again. Informed I may require a cataract operation after complaining I could not see in my new glasses from Specsavers. Manager just tweeted the nose bridge & sent me away saying that they may take a bit of time for me to adjust to the new settting. It made no difference, I knew they were fobbing me off. I paid £550 for 2 sets. ( So much for buy 1 get 1 free)
Went for a 2nd opinion to Premiere Vision who said my eyes were quite heathy for my age( (70).
I asked about if I needed a cataract operation, they said what for my eyes are OK and I just needed new glasses.
Asked for a refund which was for £ 550 but got charged £10 for them retesting after my complaint so received £540z Not impressed.
June 2025 by Karen Pawson
Myself and my daughter both had routine eye test in April. We both ordered new frames and although i received mine within a week I am still waiting to receive my daughters after initally receiving one email to say they were delayed and had to go back to the lab! I went into branch in May because had recieved no update and was told 3-4 days. Now June and on phoning up again (previously nobody answering) told they are available to collect! No communication! Bad customer service. We will not be returning.
June 2025 by Martin Bleasby
Thank you for my eye test on sunday.
the whole experience and the thoroughness of all the staff was a testament to your business.
Regards
Martin B.
May 2025 by Charles Oluyomi
Excellent service and great customer relations
May 2025 by Nina Gill
I went to Pudsey Specsavers and I must admit that the service I received was second to non. From the day I went in for the test, through the whole process of choosing what extras I wanted for my lenses, ie verifocal/grey tint in sunshine, the huge discounts I received, to the day I picked up my glasses about a week later. 10/10 Specsavers Pudsey. Job well done. I can see clearer and headaches are non existent. Thank you.
May 2025 by Becky Foley
After being told my eye test was due I booked an appointment online and completed the survey. Then received a phone call to ask more questions which were the same as the survey. I explained I didn?t have the time to talk and asked if they could just look at the survey answers I had given. Was told that they couldn?t do that and they ignored the fact I didn?t have the time. Cancelled my appointment and have gone elsewhere.
May 2025 by Mr. S Ekenna
Excellent staff and service.
April 2025 by M P
Seems the quick in and out in the examination room so you have more time to be persuaded to buy cheap frames at ridiculous prices.... No thanks
April 2025 by Eileen Robinson
Well, it started off with an eye test. Lenses were going to be changed to the new prescription. When I received them, they weren't right (blurry) Took them back, and asked for a new eye test. I was told this was unnecessary, and they'd reduce the prescription, in other words, a stab in the dark. Went back again, only to find they weren't right again. I was advised to wear them for a week, my answer was NO. If they are not right, then how on earth are they going to be in the future. I eventually got a refund.
I've been to an independent Opticians who told me my prescription was wrong. She also told me that they would have done a new eye test as standard. I've now ordered two new pairs from them. I wouldn't go to Specsavers ever again.
March 2025 by hamza Chudhary
Staff member was so good
