January 2024 by 283rosel
We were visited the NHS mobile unit at Owlcotes twice recently and had a full English breakfast on both occasions. It arrives looking a nice plateful but was not hot by any means. Today it was clap cold and I did mention to a sales assistant. When I got home and looked at the reviews it appears that serving tepid meals has been going on for a number of years. How I wish I had looked at Trip Advisor before we visited for a meal as it isn't cheap eating at M&S. We certainly won't visit again that's for sure.
November 2023 by Henry Reeve
Good variety.
October 2023 by irene g
Not good value. Asked if I wanted to try the new coffee (costs extra) didn't taste any different. Paid £2.00 for a square of millionaire shortbread. Service not so good. Also noticed ladies clearing tables and serving food NO..... and you don't get a nice coffee cup and saucer. McDonalds is only £1.99 and quick service, it maybe be in a cardboard cup but its the value and taste that counts. Sorry m and s.
September 2023 by Marie L
Ordered 2 breakfasts, both not even warm , waste of money, won't go again. Cafe was very busy & was lacking staff which certainly didn't help.
September 2023 by sandalian
M and S management need to go back to basics. If they can't get enough staff to work in the place then close it - don't take advantage of customers by making them wait over 30 minutes for a microwaved pre packed product long after the coffee cup is empty. This is not a premium service
July 2023 by Janet Holmes
Went to m n s food today. Saw alvin and mohammed in the bakery. Very cheerful and pleasant. Made me laugh so i took a pic of them.
July 2023 by 973jen
Ordered 2 breakfasts with coffee for £24.70 ?. You get 2 slim sausages, streaky bacon, poached eggs, rostis, small bowl of beans, 1 mushroom & 1 slice of toast. Not worth the almost £10 more than Morrisons/Asda/Wetherspoons, some of whom also offer drink refills. The cost probably raised our expectations. The cups were small, no saucers & the layout is confusing as to where to stand/pay/get trays etc. No nutritional info or menus online or instore - there's a large board above the till. The food arrived quickly, was ok but only just warm, bacon was undercooked & the rostis were more like croquettes but the eggs were perfectly poached. Staff bring condiments with the food but hold the tray whilst you pick sauces/seasonings from a bowl which was awkward - I assume this is to prevent them being taken ?. Coffee was lovely, piping hot but very small. The cafe would probably be great for coffee & cake or a sandwich - breakfast just too pricey.
April 2023 by Felicity Green
Cafe understaffed constantly. We visit usually Sundays. Not up to standard.Waiting time for food unacceptable. Staff overworked. Staff member Clive very respectful and personable, gives 100%. Lovely man. A huge asset to the team.
March 2023 by merlinwizzard100
£3.49 for a ?large? latte? Well - I?d hate to see the ?regular? whatever that is. Ok, Costa charge £3.60 for their large latte, but this is huge. In fact it has more than a pint of milk in it, and 3 shots of coffee. So yes, Costa is expensive, but at least you get a fair amount for your money. Now we get a mug of coffee, and no saucer anymore. The coffee is ok, but not at this price. I couldn?t download the loyalty card as there was no reception. I asked if there was a cardboard stamp version to which I was told yes there is, but you have to get it from upstairs??? Where is the sense in that? I?m in the queue for coffee ?downstairs? not ?upstairs?. Perhaps this is done on purpose so you don?t get your stamp? Mmmm, I wonder. Anyway, that?s M&S permanently off the coffee list from now on. And whilst I?m at it, £2.50 for a shortbread biscuit? £3.50 for a piece of cake? Times are hard M&S, and people are looking for value for money. You?ve failed on all counts. Wish I?d gone to McDonald?s next door. Coffee at least as nice, larger size and cheaper. Bye bye M&S. I won?t be spending in here anymore. It won?t do.
March 2023 by Tat D
M&S opticians: Had an eye test with David Anthony who was fantastic! Very thorough and great at explaining everything, explained the image of my eyes, my prescription etc, and also informed me of a contact lens trial.The rest of the team also great!Just fantastic and kind service,highly recommended.
February 2023 by Tatyana D
M&S opticians: Had an eye test with David Anthony who was fantastic! Very thorough and great at explaining everything, explained the image of my eyes, my prescription etc, and also informed me of a contact lens trial.The rest of the team also great!Just fantastic and kind service,highly recommended.
February 2023 by debk1965
Took my mum and son for lunch/brunch today. I ordered sourdough toast with advacado & poached egg. Definitely not sour dough bread, soft white farmhouse stuff and over piled with avo, eggs hard. Mum ordered pancakes, picture had 3 of them piled up, she got one. Why do M & S allow this ? Shame really as it?s a treat for us but last few times have been disappointing. Get your act together M & S please !!
January 2023 by AlvorPraia
Visited x2 to meet a friend @9.30 am on different occasions . Thought we?d try something from the new menu . 1st time we tried the ?sourdough toast . ( have had the ?normal ?toast n the past which , initially was good but had gradually gone downhill !). Two TINY slices of sourdough toast was served - rubbish . 2nd time we tried the poached eggs on toast (£5) . Poached eggs (2 x small)were nicely cooked , but came with 1 slice of ?cheap? white bread ( NOT SOURDOUGH as advertised & no choice of brown/ granary either) On asking why it wasn?t sourdough? , I was advised that they were trialling different breads each month & if I wasn?t satisfied to contact head office . As it was still being advertised on the board as ?sourdough? & no mention on ordering that it was different I think this could be against trading standards . We appreciate that sourdough is more expensive than ?normal? bread & priced accordingly but keeping the same price & serving ?cheaper? is daylight robbery . In future we won?t be wasting money on the breakfast menu as it was certainly NOT value for money .
December 2022 by Shy Shy
The cafe service was extremely slow and it was like a free-for-all trying to get a table
October 2022 by Kayden Lincoln
Was trying on some garments and the women stopped me and said I couldn?t wear women clothing unsatisfactory at best she needs the sack.
