March 2024 by Magdalena Madzik
Today I tried to collect my parcel from Amazon which is delivered by Royal Mail, but I'm sorry how can I collect it since the parcel collection office is only open for 2 hours. People work and go when they can, and now I will have to come here especially to pick up the parcel
February 2024 by Fat Knacker Rides. mills
Held my next day delivery parcel. For no reason ??
February 2024 by Sonia Owens
If I seriously could, I wouldn't give Royal Mail 1 star, as they don't deserve 1 star at all !!!!!!Well I have been waiting all week for a tracked item to be delivered.Apparently they tried to deliver my item on Wednesday & Thursday but then the postman has put on the system that there was no answer.Well that's very had to say as my dog would inform us that someone was a the door.Plus there was no Royal Mail cards left to say they had been!!!!So, I then had my item organised for redelivery for Saturday, I have been tracking my item on the Royal Mail app, what a complete joke. Apparently they tried to deliver my item at 11:15, but no answer AGAIN!!!! I have been in all morning & no one has been at all & no red Royal Mail cards have been left yet again.What a complete & uter joke. I have just called the complaints number & the response I got was it will be redelivered next Tuesday. This item is a birthday present for a family member for tomorrow.The response I got was that I have to inform my family member that they will get their present late & that I HAVE TO SAY SORRY FOR THIS!!!!!!I asked to speak to a manager & I was told that the procedure is that they will put a note on their system & that a manager will call me back at some point on Monday.The service & the attitude you get from Royal Mail is absolutely disgusting, rude & very unhelpful.If I seriously could, they wouldn't even get 1 star, because they don't deserve 1 star!!!!!!
January 2024 by Jay Efford
Said tried to deliver I was in all day they didn't....
December 2023 by Gail Whittle
I received a card stating that there was an item that could not be delivered. Despite rearranging delivery to the local post office, it was not received by them. I tracked the item which said it had been delivered to my address and signed for, the signature bore no resemblance to my own. Upon investigation the postal parson had signed for it and said it had been delivered to my address, I did not receive it. I submitted a complaint and received an apology. However, I no longer have trust with the post office and wish I did not have to deal with them but unfortunately I have no choice.
December 2023 by Daz Parker
Absolutely disgusting service from an odd 1 or 2 RM staff. I leave notes on the door for parcels to be delivered to a neighbour as I work anything from 4 to 16 days in a run. The notes are entirely disregarded and parcels returned to depot and my letterbox carded. Day after day this happens, where items have been returned to sender because of this. Why is it so hard to try someone 5 doors away, rather than attempt delivery day after day ??
August 2023 by Shaun Berkin
These are very poor opening times for customers to collect their parcelsRoyal mail should be ashamed of themselvesVery Poor service
August 2023 by Shaun Crowcroft
These are very poor opening times for customers to collect their parcelsRoyal mail should be ashamed of themselvesVery Poor service
June 2023 by John Taylor
I'm not sure if the postman that delivers to WF118RN is delivering post or playing knock a door run.He definitely doesn't ever press the ring doorbell maybe because he doesn't like his unhappy sour face on it.Oh and scanning items to say they've been delivered then walking off with them is proper dodgy.
April 2023 by redrooster303
All I can say, and I hope you remember me lads is your all stars (specially the couple of guys that went out of their way to phone James). They did everything they could to get me my medication I needed for my cancer when it was my fault for missing it. Cheers lads and if I ever see you around I owe you a pint and more. You all deserve better from this government.
January 2023 by carol austerberry
Didn't have to wait too long
December 2022 by Big Al
why do they have to close at 2pm when people dont get home till 5pm.
October 2022 by robhanby
Useless, can?t answer a phone or deliver a letter.
July 2022 by Mrs A
Absolutely rubbish! Need abolishing.
July 2022 by Jack
Only open when everyone is at work. Expect your parcel to be returned to sender.Opening hours 08:00 til 14:00