March 2024 by Ann Rush
The service we received from all the girls at Hayes was amazing especially the assistant manager Charlotte! We were guided through our holiday with patience and care filling us with confidence for our adventure! Thank you Hayes Travel!
March 2024 by Debz Jagger
Disappointed with how i was made ro feel as i was a few days overdue with my payment even though i had arranged the payment over the phone. Walked in payed my money and it made me feel like i was paying a household bill not a holiday.
March 2024 by judy dagnall
A very professional, experienced and friendly approach when I contacted to book my holiday , was followed each step of the way quite seamlessly to ensure I had hiccups with the travel or hotel. Giving me a stress free holiday.
March 2024 by Chris allen
Very helpfull and always friendly
January 2024 by John Marsden
Always very helpful and very professional, nothing to much to find you the best possible price
July 2023 by Anon J
Big shout out to Mia, we went in with 3 places which we were adamant we wanted to go.. after nearly 3 hours and a lot of mia's patiences we went away with brochures, although we didn't end up booking as we are indiscisive!! We were very hapoy with the service received. She is such an asset to your company.Thank you Mia and the team.
July 2023 by Linda Taylor
All the staff at Hays travel are marvellous they can't do enough for you
March 2023 by Linda Wilson
Really good service Alison made it so easy very friendly and always a smile explained everything to the last detail. Wouldn't go anywhere else now to book a holiday absolutely first class thank you
November 2022 by Beverley Bailey
Alison was great, helping us and providing the information we needed.
November 2022 by Susan Fradgley
Very helpful staff will always book from now on my holidays here
November 2022 by Richard Jones
Couldn't tell you I just walked past it
November 2022 by Dorrian Gladman
Friendly knowledgeable staff
November 2022 by Tracey Appleyard
I booked to go to Alton Towers for 2 days in May, it was for Sept, 2 weeks before I hadn't heard anything and I went into the Pontefract branch and I asked and I was told I was still going and not to worry! Then a week later, I found out my holiday had been cancelled and I had 3 alternate choices which were Harry Potter, lego land and Cadburys world and safari Park! When rebooking my trip I was told I'd be getting a refund of £30, I chose the cadburys World and safari, even though I didn't enjoy it I tried my bestto enjoy! After being sent a text to go to hayes website and click the link and in put my bank details, which I wasn't prepared to do, I also received another message to ring them and tell my personal details and my address and bank account number so they could do a bank transfer, which I also wasn't prepared to do, why should I go to all that trouble and effort when it was their mistake, they should be making all the effort to please me, isn't that what customer service is all about, I've waited 3 and half months for my refund. So if you want to book a holiday and it doesn't happen, and you don't get your refund, go to Hayes, they won't getting money again!
November 2022 by Pauline Redman
Fabulous place, well looked after by the very helpful Alison so looking forward to our Cruise next year ???
November 2022 by Linda Williams
Lovely people very helpful especially Alison. Would definitely recommend them as a travel agent.
