January 2024 by Robin Bennett
Brought my bike down for a potentially difficult repair, but the knowledgeable guys in the bike department were brilliant, fixed the problem while I waited and were super friendly. Top blokes, can't recommend enough will definitely return.Cheers to the team and store manager for your help.
December 2023 by jeanette page
The staff are so lovely and friendly but found it annoying that when you go to collect the bike you have to wait for the slime to be put in mud guards/bottle holder lights to be put on. The poor guy at the till had to do it while we waited. Glad there was only us waiting for a bike as they said they were busy in the morning.
December 2023 by bradley P
Took my bike for a service.. mainly needed my brakes sorting and bleeding. Staff was pleasant and would go back if need anything. Shop itself is a bit on the pricey side and as a big company they aren't likely to change that however for the service I suppose £60 wasn't bad at all. Bikes in better condition and brakes are bang on. Peace of mind to hear my bike is still in great shape for her age too especially after towing a trailer with god knows what weight haha
December 2023 by Shelbie Morton
Halfords pontefract brilliant staff and a manager who goes above and beyond. Very pleased with the level of customer service.
December 2023 by simone nicholson
Rude service/no service at store, when collecting an order. Negative talk about other members of staff in front of customers and talking over customers when providing information.
November 2023 by showman pete
fantastic team, couldn't do enough to help. From walking in through the front door to leaving they provided perfect customer service
November 2023 by Ewelina Lisiecka
Excellent service, very friendly staff.The 10 point check went very smoothly, will be back again.Highly recommended
November 2023 by Simon Rothery
The whole process with the service of my bike was really smooth and excellent from start to finish. I would like to thank Andy for his advice and guidance along with his professional manner and the highest of great service. I will definitely return to his store.
October 2023 by Scott Henderson
Really great service from the guys at the Halfords in Pontefract (Wed 18th Oct Lunchtime).Their advice was great, friendly customer service and they managed to save me money on my visit.I also signed up for the Halfords premium as I didn't know how much I'd be saving on the regular basics!
October 2023 by Gemma Leeson
Rated a four fire the service only. Very honest it took five lots of too-ing and fro-ing too pick my sons bike up.They did the best they could on a well loved bike too keep it going. It was a difficult one. As the bike had issues from the start and was bought in winter, we realised it had issues later on as it was disused in Winter months so was passed guarantee.It does not pass Halfords standard but is better than it was and the good bicycle technicians all checked it over. We appreciate your hard work as my little boy is now chosen to ride his bike with his helmet on until we can get him a new one.The only reason I marked this down, is having visited the Killingbeck store, it needs money spending on the flooring etc, it?s not nice for customers to look at and it can?t be a nice place for staff to work in.Thanks again, Gemma Customer service TL, current entrepreneur.
October 2023 by Helen Wilton
The ladies were very helpful fitting my wiper blades . And soon had the job done.thankyou.
October 2023 by Claire Crozier
Called in this morning to get my headlights and wiper blade replaced and had excellent service by the guy who sorted it all out no bother.
September 2023 by Andy Arnold
Excellent customer service today from Andy and Nathan. Needed an issue sorting with my bike, they were only too happy to offer assistance and advice. Cheers gents!
September 2023 by Katie Atkinson
10 point car check before mot apparently everything was fine but when came for mot failed on a tyre yet this was not mentioned when the 10point check was done he said everything was fine ended up costing me over 200 quid thanks halfords for nothing
September 2023 by Jodie Holdsworth
Lovely staff Cameron always goes that extra mile amazing customer service without being pushy definitely deserves recognition