November 2023 by C
I agree, very rude staff. No one acknowledges you when you enter, they look at you and continue what they are doing without a quick 'I'll be with you in a minute'. That's all it takes, basics of customer service.
October 2023 by Kevin dunstan
Very rude staff!!. Completely Ignore you when you go to counter, then rude when they acknowledge you. Where is basic manners and a smile?
October 2023 by IfItGoes Whoosh
Never had any problems with this pharmacy.
October 2023 by oslaskid
Have changed from this pharmacy.
September 2023 by Sagwannabe Ox
Absolutely appalled at the standard of service of the pharmacist in this chemist! The lack of understanding around mental health and the judgment of the people struggling in life is off the chart. Also I advise set lunch times so your not having your patients/customers!!!! Waiting! It?s no good just taking breaks willy nilly when people getting their medication rely on you! If you say we are on lunch from 1-2 or whatever then people know. Then people don?t go with out their medication when it?s needed!!! All I can say is I?m disgusted that you look down on people with mental health issues like you do, you work in the care sector ? you are an health care professional. If you can?t have compassion who can? I will be taking this to head office.
April 2023 by Glynis Deary
Never answer phones made 65 and 35 the following day still no answer reported them to head office
December 2022 by cyber 66
Booked a flu jab with Wells Pharmacy online 10 days ago for Fri 16 Dec - got an email reminder yesterday. Attended today and was told they haven?t any flu vaccine and couldn?t understand why the system let me book online with them. Rubbish experience.
December 2022 by Susan Hemingway
Not had all my medication and then asking me what medication I take my god got to back for my other stuff unless not going there again no way.
June 2022 by Bill Leather
Nothing is too much trouble,well mannered efficient staff.
June 2022 by Scott Burton
Needed medication. This place got my prescription wrong only realised when I'd paid and they refused to get me the correct medication and give me my money back. No doubt seeing my mental health issues as a means to cruelly exploit me.Someone's need to use the NHS and acquire medication shouldn't be used to rip him off. These people are rotten to the core
April 2022 by Emma Sidgreaves
Second time my elderly Mum had booked in for a Covid booster (via the government website) and the second time you were unable to provide her with a vaccine. Shockingly bad customer care and service
September 2021 by andrew simpson
Used a few time. Sometimes a little slow but always helpful.
July 2021 by Louise Winder
I had not realised that there were 5 pharmacies in Ossett and when turning up at closing time to collect a glaucoma medicine, the staff member could not close the door fast enough while I my hand was on the door - which she managed succuessfully while avoiding all eye contact to look at her feet. I explained I had called and understood they were open later than 6. We tried the other door just to see if I could collect the medicines that I had been told were ready to collect but they woman dashed to the door to lock that one this is at dot on 6pm.Never, ever have I worked in a job where on the dot of the hour I have downed tools and walked out of the office or stopped serving a drink etc and sometimes I expect a little more consideration rather than the jobs worth of its 6pm on the nose and I do not want to help someone in need. NHS needs pharmacies to step up and play their part - they are not a shop - they are a centre for advice for wellness for communities and while Coronavirus has shaken the foundations of our health care systems and if pharmacies want to help shape the future of professional healthcare this is not the attitude to transform patient care.I very much doubt whether or not she?d of even engaged with me through the closed door if it had not been for my caring daughter who was asking ?why wont you give my mummy her medicine, she is 3 and a half. I would state that I was outside and wearing a mask and not shouting - talking or rather pleading loud only enough to communicate with a person working in the world of care - through plate glass - despite this all the woman could offer through the glass door to someone who was seeking Glaucoma medicine that I had not spoken with them earlier and they were shut. She could not even be bothered to direct me to the other nearest pharmacy (which through no help of them I found out was 5 minutes away).Well Ossett pharmacy will will add could not find the Timolol glaucoma drops, this pharmacy said were not available on the NHS - they are as were available through Ossett Pharmacy .Therefore I recommend you look to another pharmacy who care enough to to give you five minutes of their time through an open door.
