September 2025 by Alan Kershaw
Good service and 90% of the time they have stock
August 2025 by Ella
Appalling customer service from the manager Neil (Well?s, Queensway) who protects his staff when they make mistakes by scapegoating customers with bullying tactics including gaslighting, hostility, a belligerent attitude, argumentative approach and a condescending, reprimanding tone instead of focusing on proactive customer service that prioritises customer retention by showing humility and apologising or at the very least opting to save face by being polite and exercising good judgment about the long term view so as not to lose customers.
August 2025 by graham sanders
Visited doctor on Monday and prescription sent, we had signed up for delivery, Friday came still no medication, telephoned to be told it was down for delivery next Tuesday, had to go and collect and the staff were so disorganised would not recommend.
July 2025 by Martin Jones
Great if you want to stand around for 20 minutes waiting to be served while you watch the staff chatting away in the back.
July 2025 by Sophie Richards
Just utterly useless. Never seem to know what?s going on, so disorganised. Incredibly frustrating.
February 2025 by Neil Wallis
Friendly staff
Very efficient
January 2025 by stephen dixon
Friendly staff
October 2024 by Lauren Wardell
Just got off the phone with a really lovely and helpful member of staff who helped me find out which pharmacy my prescription had been sent to. Really appreciated this lady's support and customer care skills. Thanks so much.
October 2023 by Ruth Wild
Staff were friendly and extremely helpful - really went the extra mile.
August 2023 by Pauline Rodley
Just tried over 60 times to ring Well Pharmacy in morley Queen Street but call gets ended or the number is constantly engaged. I will call in on Saturday and hopefully I can pick my prescription up, which is ready, and my mum's which should be ready.
May 2023 by Megan Foster-Day
Julie on reception needs to learn common manners. Doesn't cost anything for a smile or even some form of eye contact with customers.
February 2023 by Chloe Leeds
Rude staff, waited 20 mins for a script, the person who answered the phone was abrupt
February 2023 by Paul Handley
Very helpful, pleasant and friendly staff...once you eventually get served! Most times when you go in there is a queue of people waiting to be served when they have 3 to 5 people busy in the back. They either need dedicated customer facing staff, more staff...or better management.
February 2023 by steve barker
Received my prescription yesterday (Tuesday)only to find when I got home there was a box missing, this is the 4th time this has happened,when I rang to inform them.i was told to bring all my meds back even thou I'd opened 2 of them to fill my daily tablet holder,never told this on the 3 occasions that my meds wernt correct,tbh I am made to feel like am lieing and feel extreamly awkward to ring and report this,I have to take this missing med as its a blood thinner and I have been advised by my doctor that just stopping this medication will be extreamly dangerous to my health and would cause me to have heart attack I shouldn't feel bad when some one hasn't done there job right and missed my medication outi feel if they talked less and concentrated on doing a service maybe this wouldn't happen I deserve to be treated with respect as I am respectful to them it's a 2 way thing don't you think!!!am forced to make a bad review due to the way iv been treated by the pharmacist now I have had a text to say its ready to pick up,you have to stop been awkward when I have missing medication as its in house that's to blame and not me,my wife rang to ask why I have to take all my meds back and surprise surprise he couldn't answer her like I said I wasn't asked to do this on 3 other occasions,and why should I go to another pharmacy when iv done nothing wrong from now on I will check my meds whillst still in shop
January 2023 by Google user
Very helpful, pleasant and friendly staff...once you eventually get served! Most times when you go in there is a queue of people waiting to be served when they have 3 to 5 people busy in the back. They either need dedicated customer facing staff, more staff...or better management.
