August 2023 by Paul Donnelly
I've changed my pharmacy lately, &since I've now started using Rowlands I've nothing but admiration for them the staff are polite diligent mindful and most of all understanding, nothing is out of there remit I'd give six stars tbhThank you
July 2023 by Anne Teal
The staff always accommodate me. This week they made sure all my prescriptions were ready for me to go on holiday.
June 2023 by Peter Bailey
My wife and I joined the GP practice a few weeks ago and do not usually take the time out to write reviews. But the GP practice and this Pharmacy has been totally outstanding. A lady rang me and went threw my medication listening and advising me accordingly with my health issues I'm not saying other chemists didn't listen but it was more a tuck boxing exercise this wasn't it was brilliant. Plus the staff have been brilliant as well. My wife and I can't thank them enough. 5 stars they were on TV they would get the golden buzzer. Thanks again Peter and Patricia Bailey.
June 2023 by David Roberts
Put a repeat prescription request in first thing on a Monday morning an over a week ago. Was told by the doctors it was sent to Rowlands the same day.We are now the following Tuesday and still no text. Called to check if it was ready and was told it takes 2 working days for the doctor to send it over and the same time again for them to be ready to dispense. So, when questioned about the fact we are now on the 7th working day and my blood pressure medication is still not ready (all available off the shelf anywhere else) the lady on the phone said I should have done it sooner and not to count weekends (bad maths on her part) as I stated it was already the 7th WORKING day! Unbelievably poor service.Will be looking to use elsewhere, as this shouldn?t be a 10 day process to get standard medication. Not the first time this has happened but nothing ever changes there.Woeful.
May 2023 by Taffy 1000
Unbelievably bad. No focus on customer service or we?ll bring. Rude, condescending. Just awful.
February 2023 by Gill Phillips
I have used Rowlands in Kirkburton since they were opened. However I am pretty fed up of poor service. Three times I have turned up just before 12 on Saturdays and they are already closed. Yesterday they did not open until 9.03am but when my husband attended to collect my prescription he was told the pharmacist was stuck in traffic and would be a further 15 minutes and they could not dispense anything without him.I work full time and find it really difficult to get there to collect, their opening times are ridiculous and they dont adhere to them.Staff dont seem to care much now. Previous reviews have mentioned 5 days but quite often its longer when they text and then 2 weeks after that they send a snotty saying this is your last chance to collect. Used this service for years but thinking of getting my prescriptions sent to Lepton
January 2023 by Irene Miller
I booked my flu jab with the chemist this year, was in and out in a jiffy no queuing, booked when suited me.I useHey online prescriptions- a brilliant facility - reminder to order and a reminder to collect. Meds always there. Plenty of parking. Shall be asking what other services are available. Thank you.
May 2022 by lifeasabird_on_YOUTUBE
I've used this pharmacy for years now, never had any problems, until a certain member of staff joined, and I can honestly say is the most rudest person I've ever met in this kind of job, she is rude and makes you feel like your inconveniencing her, she shouldn't be working in a place where you are dealing with the public, because her people skills are absolutely diabolical,and it is every time I have to deal with her, all the other staff are absolutely fantastic and helpful and this particular person is giving this pharmacy a bad name.
April 2022 by Victoria Wood
I use i-gp for a basic issues and have done for about 4 years now, this has resulted in multiple prescriptions going to this pharmacy. As usual a prescription was sent through yesterday, confirmed with a staff member at the pharmacy by I-gp for the pharmacy to turn around and say they don?t have access to the prescription on this occasion. Yet nothing from I-gp has changed and the prescription was confirmed the day before. This pharmacy is legitimately useless
February 2022 by Amanda Chilvers
Excellent parking.Friendly and efficient pharmacist.Prescription ready in 5 minutes.Good experience.
December 2021 by Luke Price
The most awful service I've ever received.I've had prescriptions take nearly 5 working days to process for medication that is readily available off the shelf. All other pharmacy's are able to provide most prescriptions immediately over the counter? Why does it take so long?
December 2021 by Robert Nicholls
I go there because it's handy for me. On the plus side, they do give a text message when the prescription is ready to collect - not all pharmacists do this. However, as many other reviewers have said, the staff (or more accurately, certain ones) are quite rude or indifferent. I appreciate that they may be busy but just an acknowledgement that we are waiting would help. When I served the public and was busy I said 'be with you in a minute' or something to that effect. It really is annoying to simply be ignored. Is it too much to ask to just acknowledge the presence of a waiting customer?
December 2021 by Sam Whitfield
The staff are are so rude and unhelpful. Every time I collect from there I feel like an inconvenience.
November 2021 by Danny Hutton
Not acceptable at all, very unprofessional. Had a meeting at 9:30am as I arranged it to fit around picking up my daughters prescription for 9am opening time and giving plenty of time to get to my meeting. I even phoned the day before to make sure the prescription was ready to pick up. the staff could not hand it over until the pharmacist got into work. she rolled into the carpark at 9:25am. I was late for my meeting and turned away. all that prepping & planning wasted. to top it off not all of the prescription was there. complete joke
October 2021 by Pauline Lyons
I ordered my medication 5 days ago,not ready yet,ridiculous! I worked in a surgery for 23 years so I know how the system works and am disgusted!without my medication I feel unwell and I ordered it as soon as the system would allow.
