March 2024 by Craig Robertson
Excellent service from Leeds White Rose and Lauren. Thank you!
March 2024 by Lisa Mcknight
Not the best .. over the years Virgin has slipped somewhat.. rude up themselves air staff .. I gave Virgin another chance.. however, I still find them out of touch with reality.. keep smiling kids ? trust me .. TUI treat you better x
January 2024 by Natalie Nisbeth
Michelle, in the Leeds Whiterose store. Has been fantastic from start to finish with booking our holiday. Michelle helped discuss even the smallest of details to make sure the holiday was tailored to our requirements. Great communication, with every aspect even checked in with us after we returned.
December 2023 by Sharon Farrar
Lovely staff who are happy to help and suggest alternatives.
July 2023 by Matthew Rutter
Jackie has been fab and really impressed me by keeping in contact after my initial face to face appointment. Would recommend
April 2023 by june Humphreys
Very helpful friendly staff
April 2023 by Geoffrey Laughton
Nothing ever too much trouble ??
February 2023 by Katy West
Sharing to be constructive as it helps to hear feedback. My parents booked and paid £8k for a holiday to Florida. They are annoyingly out of date with technology. I have been in to the shop a few times since they booked because they are anxious about everything since Covid and filling out the forms which are all online. When they have been in although you are pleasant enough, you have a tone thats you dont want to deal with them. Put yourself in their shoes, there querys are not silly to them they just need reassurrance. Spending a little time helping them with the forms. In addition to this you should know the fly ready forms inside and out as they are on your website part of check in. Saying you cant see it in person when we called over the phone about querying the attestation form for our 6 year old if she needed a covid jab. I understand you didnt want to tell us the wrong thing but you should know that form as it is very important. I am hoping we have better experience with the flight and cabin crew in order for them to book again.
January 2023 by Michael finn
Very friendly and helpful service
November 2022 by Chris
Absolutely superb relaxed service from Victoria and the team. Best and most relaxed holiday booking I have ever made. Will definitely be booking there again in the future.
November 2022 by Ellie Walker
Been in on 2 separate occasions and have the misfortune of dealing with the same rude man both times. 1st time going in to book a holiday and was told all holidays were online, not sure why you have a shop if I have to book online?. No wonder I was the only customer in the store on both occasions!
November 2022 by David Jarman
Very good and helpful sorted my hoilday out without any problems ?
November 2022 by Linda Carter
Confusing how price of a holiday can go from £5000 to £7000 then back down £1000 then down another £750 in space of 5 days!!!
November 2022 by MARK LLOYD
We had a few hiccups before boarding down to virgin but they made up for it in comfort, service and very kind staff
November 2021 by Stacy Lee
Not great service.
