February 2024 by Georgina Azzopardi
Called in to the Tui Store Leeds today due to seeking assistance with my online flight seat bookings and passenger locator form.Megan spent the time patiently helping me with this and managed to sort everything out in no time at all. I really appreciate your kind help and great customer service. A place I most definitely will visit again based on my positive experience.
February 2024 by Andrew Wood
Poor service from the store when raising a complaint, felt fobbed of by the manager Shelly, who despite having all day to call me just sent an email before going on annual leave? luckily someone from the Huddersfield store owned and resolved my issue.
February 2024 by Mark Pinder
Excellent friendly staff, with fantastic knowledge. Well-done!!
January 2024 by Beckham Myatt-Turner
Tui should be ashamed of themself. I went to go get money off of my travel card and they won't accept a provisional licence. I have no money and haven't eaten since yesterday. Due to this, I will not be able to eat till tomorrow. Absolutely discusting customer service, that Tui have my money and won't get me it even though I have provided government ID. Tui should be really ashamed. I've now reported you to the FCA and put a complaint in with Tui. Although the Tui complaint will take 5 working days to resolved. I've called tui store today but gave me the same rhetoric. Wasn't helpful as they still can't help me today..... just stupid. Always easy to hide behind T&C's. I'll be cancelling this card and getting a post office travel card. Rubbish service from Tui.
January 2024 by Si Hay
Someone at TUI complaining about busker making money. Not in spirit of the new year. I was literally looking at a holiday to book with you but after seeing you pick on buskers, not a chance. Sad sad people.
December 2023 by Michelle Naylor
Fabulous service booking a long haul cruise by ShelleyVery knowledgeable friendly and patient with all our questions.Highly Recommended.
November 2023 by Kiaya Walters
Me & my nana visited this store to book a holiday to Florida next year and Megan who helped us book our holiday was amazing. She was friendly and answered all of our questions. She made sure we got the best deal and went out of her way to recommend things we should do while we are there as she has been before. Definitely will be going back to her for future holiday bookings.
October 2023 by Rebecca Gardner
Definitely book through TUI Leeds?Great friendly staff, Lovely shop. We personally dealt with Shelly who was amazing, Listened to what we wanted and got us the holiday we asked for, all for a great price! We would 100% recommendation to use these guys for all your future adventures.. happy holidays x
October 2023 by Louise Summerton
BUREAU 5* A great new store, bright and breezy and the staff reflect this - everyone is so welcoming. The service is great and nothing seems too much to deal with. Recently, Eletia supported me with my foreign currency and she was able to give me advice on using debit and credit cards abroad which was invaluable. It must be noted, whenever the staff are busy with other customers they always acknowledge new customers which is brilliant.
October 2023 by Amy P
5* customer service received from Michelle. Nothing was too much for her, even when we changed our minds about dates of travel and the length of the holiday. Would highly recommend booking through this shop. Had the best holiday thanks to Michelle for making it happen x
October 2023 by Penn Smith
Shelly has booked our holidays for over 20 years. She always takes time to listen to what we want and never fails to find the right holiday for us. Every holiday has been unique and exactly what we hoped for. She's also supported us in booking trips, transfers and airport carparking.
October 2023 by Kirsty Scibetta
Great service from this store.Very friendly knowledgeable staff and they make you feel welcome as soon as you get there. I would definitely recommend this store to all friends and family. I would not book anywhere else now and will continue using this branch. Thank you.
October 2023 by Craig Collinson
We called in to discuss booking a holiday for next year, the staff were very helpful and pleasant, we did not have any idea where we wanted to go but the staff help us find the holiday of our dreams.Thanks to all the staff, I would recommend this office to anyone wanting help to book a great holiday.
October 2023 by Isobel Sizeland
Always a pleasure to pop into Leeds TUI branch, they have been helping us with our holidays for years. Shelly and all the staff are so friendly and patient. I can?t recommend them enough.
October 2023 by Gail Hird
The team at TUI in Lands Lane, Leeds are really helpful and knowledgeable. They gave me great advice about holidays and answered all my questions. They are a really friendly team and I will always go back to them to book our holidays.