December 2023 by Joanne Law
Found staff quite rude.
December 2022 by Dawn Burford
Waiting for gifts ordered 19th November, over half delivery missing, no answer on phone, voice mail full. Lots of disappointment people
November 2022 by Mel Vujatovic
Does no one answer the phone??
Having left three messages I?m having difficulty getting a response from the store. I checked my refund receipt when I got home, after returning items I?d ordered online to the shop, and I?ve been short changed on the amount refunded. The receipt doesn?t actually show the discount applied, though I?ve worked it out to be 17.5%. The discount I got with the order was 15%, so I?m short of 2.5% on each item refunded.
If they do this on everyone?s returns that?s quite a tidy amount!
Why is the discount percentage not shown on your receipt?
Why don?t you answer the phone?
Why do you ask for messages and then don?t answer them?
This is just the tail end of some shockingly bad customer service with an online order. Are you Shein in disguise?
January 2022 by Dale Henderson
Excellent place with friendly staff
January 2022 by Carl Higgins
My wife loves ? this place
January 2022 by Emma River
Arrogant, dismissive, rude staff. Tossed the receipt across the counter towards me, 'here is your receipt', and then handed me the bag with the label of the item in the bag hanging out. Awful.
December 2021 by ROBERT LEE
My wife bought a Christmas jumper with a lovely black Star on the chest with a polar neck. Once home she decided to return it for a refund as polar neck irritated her. So 3 days after purchase the item was returned and £98 was supposed to go back on bank card. Now 5 days later she has no pullover and no refund I see the payment went out immediately but as l have experienced with The White Company they do not like to return it.
March 2021 by Anna Shanley
How lovely are the staff in Leeds branch, sooo helpful, knowledgable and wanting to give me a great experience. A young woman called Lauren (LJ) is the perfect staff member, it felt like she welcomed me into her home! Thank you TWC and Lauren, see you again
January 2021 by Angela Finch
Excellent quality good sale offers. Extremely polite staff
January 2021 by Paul Straton
Staff really nice, products stunning.
January 2021 by Sue Peace
Very helpful staff and lots of room to socially distance
January 2021 by clive frank white
Waiting a long time for delivery other wise every thing okay
January 2021 by Zos Austin
Beautiful things, brilliant service
September 2020 by Bec Gilray
Always a good experience, more often than not have to order in items as they tend not to have them available in-store. Some areas difficult to navigate with a wheelchair/pushchair but the staff ways helpful. There is a lift for the upper floor.
January 2020 by Janet Jackson
Gorgeous products
