February 2025 by Angela Rockford
Shocking customer service from the lady with the beanie. I was queuing for the self checkouts which were painfully slow, and was then told by another man to go to the checkout being operated by this lady. She scanned my items and then rudely asked if I had a club card and she scanned it, and then I tapped my card on the reader which clearly stated the price, however the lady stated ?you have to give me chance? - and then apologised as she knew it was her mistake. Also won?t forget to mention the blatant racism that I see in this store on a daily basis, as those who aren?t white are severely mistreated and regularly shouted at for apparently blocking the aisles when all the lady has to do is kindly excuse herself and ask them to move out of the way. Won?t be returning again.
January 2025 by Torlikonda Santhi
today after my gp appointment in leeds student medical practice, i went to this store, i am dwelling in to thoughts regarding my health with headphones on, i totally forgot basket with tesco items and i walked out and then realised i was with basket and back to pay for my things, staff really humiliated me. which was very bad.
if i want to theft i wouldn?t go with basket and come back to pay.
I?m club card holder and regular customer to tesco in roundhay, a moment i felt like they are racists with sarcasm with their intuition on faces.
very bad customer service
December 2024 by Laura Muñoz Guerra
I just wanted to know if anyone knows the name of the security who was working there in 2022. He was amazing!!
May 2024 by ???? ????????
Big branch of tesco with long working hours
Costa coffee machine ??
Customer services is average
December 2023 by Francesco Cavina
Terrible place. Insanely small, products are really expensive and of terrible quality. I really can?t see a reason why people go here. Probably because they live next to the uni of leeds and they don?t wanna walk to Morrisons which is just down the street but really do not hope to find anything useful and at a good price here. Stay away from Tesco?s: biggest scam in UK.
December 2023 by Jason M
Unfriendly and unhelpful staff... Let you wait for ages... Self checkout are the slowest I've ever seen in any shop... Scanning your Tesco clubcard takes about 10 years and the same for contactless payments... If I wouldn't work here I wouldn't go here ever. I blame management - the workers seem annoyed and understaffed.
December 2023 by B T
Small and always very overcrowded with students particularly at lunch time. However, has a good range of self-checkout machines.
October 2023 by bushnc1990
Opening times are false.Turned up on a Sunday morning at 9am when it says open from 7 and we got the door shut in our face as people were leaving the store telling us the store was closed.Incredibly rude from the staff and very unhelpful with no explanation.
March 2023 by Jenny An
Normally I visit the store in the morning for some quick shopping before work, and was ok with card payments (two card machines actually didn?t work properly and had to insert the card for payments yesterday). However, I went in today with only a £50 note but was asked to spend at least £25 to use it! (I called customer service afterwards and the gentleman who answered the call immediately apologised and said there was no such policy!!) After some ?discussions? and the guy found some change for me and was said ? you?re lucky? which apparently they do have some changes for me. I was trying to explain the reason but he said it wasn?t his problem without me finishing it. I said I understand they might not have enough change and even thank him in the end but making up a fake policy is definitely not the way how to handle it! So well clearly no customer service there and definitely won?t be visiting again. Very disappointed.
February 2023 by N. J. De Silva
Decent place. Can get many basic essentials.
January 2023 by Ly
normal small tesco
October 2022 by Jay Godh
Had a fantastic service from Matthew who works there as a Manager. He was able to resolve an unfortunate issue with efficency, consideration, common sense and a sense of professionalism.Tesco's should be employing more people of this caliber. It encourages people to use the shop like the old village shops where you are treated as a individual person. Not just a fake smile and bare minimum service.
September 2022 by A r n o q
Respect
July 2022 by Lysandar
normal small tesco
July 2022 by Adam Lester
Staff are abusive and have no concept of customer service.
