August 2025 by Diane Lenton
Got what I wanted. Staff very helpful.
August 2025 by Joyal Paickattu
Terrible attitude. The only thing staff member did was to rush over and put the shoes back. He didn't even ask if we needed any help.all he said was can I put the shoes back. The one rating is for the shop being open. Please replace these kind of people with robots.
June 2025 by Peter Allpress
Same as any other Sports Direct really. Friendly staff and decent prices
April 2025 by Megan Rose
rude staff member. Was looking around for someone to help for a bit and the guy looking after shoe section was busy with someone else. Saw who looked to be a manager on the door and started walking towards him. He then seems to mutter something to himself in annoyance that i?m walking over. He radios someone to come to the shoe section and then just shouts across at me telling me to ?go wait over there.? Looked like he was manning the door and appreciated he wasn?t looking after the shoe section but his attitude was appalling. Someone else came to help who was already busy with 2 other people.
April 2025 by itssafi
Very poor management not helpful at all
February 2025 by Stephen Mardy
I tried to exchange two T shirts {a xmas gift}for a different size, 10 days after christmas. Unfortunately the purchaser, my mother-in -law ,died of a stroke on New Years Eve after a large bleed on the brain. Therefore, I was unable to provide a receipt to the shop.
I did not think this would be a problem as I only wanted to exchange, did not want a refund, and any store hearing my predicament would surely have the compassion and empathy to assist me.
This was not the case, I spoke to the manager {Mike} and he totally rejected my case, telling me to complain online.
The staff were totally unhelpful.
I complained online, 15 times and every time received a reply from a different adviser. The first 12 times , I dont think my e-mail was read, as the replies did not reference any of my complaint. It seemed that a standard Template reply was sent.
I still have not resolved this issue and would ask all potential customers to boycott the store until Sports Direct change their policy.
December 2024 by raj kaur
Appalling service from the management down to the checkouts. After returning an item I was given an expensive credit receipt (refunds not issued). It was hastily given to me with 3 other receipts so 4 in total and not highlighted as the important one. I believe I kept everything but somehow the 1 important receipt of 4 went missing. The staff should have highlighted what was important instead of quickly moving me on. The management were not interested even though I?m a repeat customer having spent around £150 on this visit alone. Not recommended.
December 2024 by Sam Gray
Poor service by apathetic employees who should be trained better. Weak unhelpful management.
September 2024 by Ravinder Rehal
This store is a complete waste of time. The manager who I spoke to is rude and shouldn't be running a store. As a share holder in SD I'll be making a complaint to HQ.
September 2024 by John Peacock
Was approached by a gentleman who worked here called Samar (not 100% sure) and needed some help with some clothes for myself and my child, was absolutely lovely and helped me find some clothes that I wouldn?t?ve found myself, great customer service would recommend
August 2024 by Lisa Marshall
Can never get through on the phone, staff are not the best.
Always looking for staff when trying wanting to try trainers on.
August 2024 by Ali Mahanifar
One of the worst customer services,the guy that looks like he was manger and security, was very rude. It looks like someone forced him to work on the store. If the workforce unhappy about something, they must talk with the recruiting team, not yelling at customers.
August 2024 by Martin O'Neil
Been here several times. Almost impossible to find any sales assistants, and when you do, most can?t really be bothered to help you. Rotten store culture.
July 2024 by Ray M.
I wish the experience was better. I went to buy 2 pairs of shoes for my daughter. after several minutes in the store, I had to ask a staff myself to help me out. It took a long time to him to check in the stock what we wanted. Also this same young guy made us feel that he was doing a favour. I felt uncomfortable asking him to do his job. ?????
Clearly, they need more staff as they might be overwhelmed, I understand that, but experience itself wasn?t good as I expect.
July 2024 by Laura
Only one staff member in the footwear section. Felt sorry for the poor guy having to deal with so many people at once! He was great, don't know how he did it. But it was a very slow experience because of the lack of staff. Sports direct you need to sort yourselves out.
