February 2024 by Mohammed Ashfaq
Time of visit 14:39Location shell/ Londis York roadDate 17 Feb 24Lady on the till, very rude, no please, no thank you.No smile, she was frustrated at the fact of counting money, 20p and 10p and 5p.Not going to name the lady on the till, but if the management really want to do something, they just have to check the Rota to see , who was on the shift.I will never visit this location simply because of the service received, by this lady.I think it's customer service skills she lacked, if she could simply watch a YouTube short on " customer service", it would be great, or if a manger could sit with her, and just explain, what is good customer service, e g. A smile , a please and a thank you, and cutting out the rudeness and arrogance, as well as the high Ego, she would make a great difference to the service provided at shell.Thank you
December 2023 by THE EXCELLERANT ONE hypertonez
Terrible, I was not allowed to use the rest room facility due to being white British.... how is that any sort of service to provide to a paying customer that has sever health conditions .. I will be making a formal complaint to head office regarding thisMatter
May 2023 by Dezzz the fezzz
Won't accept shell fuel reward came 1st time scanner not working then second same then 3rd again this time asked to scan again and turned scanner off said you can't scan twice .
January 2023 by Michael Green
I go to this one I live near it is on the york road it as a car wash and other amenities
December 2022 by Gavin Richardson
FraudstersThe bill board advertised diesel at £1.86.6 (about the same price as everywhere in this area), but the pump was charging at £1.99.9Yea, it's only 14p per litre, but when you're 50 litres in, it makes a difference! Especially with the over inflated price of fuel these days!
October 2022 by James
Had friends visiting from abroad and they called in for fuel. The operator, Akshay immediately stopped what he was doing and started watching them (must have spotted the foreign plates), when they entered to ask a question he demanded they pay for the fuel up front, when they wanted to go back to the car to get money he then demanded that they leave their phone with them as collateral until they had paid upfront and filled up. Absolutely disgraceful behavior, clearly taking advantage of foreign visitors, what a poor example this person has set.
February 2022 by Jp Stapylton
They do Eletric Key/Card top ups.
October 2021 by Valerie G.
I live in the countryside between Leeds and York. I usually go to York for fuel for my car but all petrol stations there or in my local area did not have any diesel. I drove to Seacroft but the supermarket garage staff there were just putting up a sign stating "Sorry No Diesel" as I arrived. I decided to drive a little further into Leeds along York Road and came across this Shell Garage with a queue of cars on the road outside. I joined the queue but when I got onto the actual forecourt waiting I stood outside my car. They had a member of staff guiding drivers to various pumps depending on what type of fuel needed (some pumps were closed off) - the gentleman was very polite and told me exactly which pump I needed to get to. Unfortunately a van moved there before me but the staff member told them I should have been there and made sure I was able to get to the pump as soon as the van left. The staff were so helpful, courteous and polite to a "senior driver" under very stressful circumstances during this fuel crisis. Thank you so much.
September 2021 by Christopher Carry
Called 4 timesfor a gas bottle none of staff have a key,.took my number??Told manager has a key and was promised a call back ???Never got a callWhy stock them if they cant sell themPoor service and no help
July 2021 by Clement Katulushi
What you see is what you get, that is petrol or diesel. At top prices. Could also pick up a few groceries or snacks as you get into the shop. Fairly tidy and clean and typical of any Shell forecourt around the country.
March 2021 by Billy Sast
Social distance measures not being followed, staff not wearing masks, customers not wearing masks, no one way system in place. Avoid this garage.
March 2021 by Nigel Cawthray
My partner popped in here to get a Costa coffee and a bottle of Pepsi Max cherry
September 2020 by Lee Hill
6 times in 2 week I?ve tried using the car wash. 6 times I?ve been told it?s not working by the same bloke. What a complete joke. What?s the point in putting offers on on the forecourt if it never works
