June 2023 by Lorreyn Turner
Went in this afternoon (6th of may) to get some hair dye and lashes. I wasn?t sure what I needed so I asked for some help and let me tell you that the women who helped me went above and beyond for me. Everything she recommended I bought and I?ve finished my hair and my lashes just now and everything is perfect. Honestly im definitely shopping here again! I?ve never experienced someone as helpful and friendly. Thank you so much you?ve definitely made me week!
August 2022 by L J
I visited the shop yesterday to grab a toner. I'm a complete novice but the two women working were incredibly helpful and knowledgeable. Thank you.
June 2022 by Shen
Even though I'm a professional Hs, now and again due to the continous amount of new hair products that come out, a little help is needed in knowing how some of these work.The staff were amazing, very helpful and nice. Thank you so much. I will be back soon. ????
January 2022 by Christina Walker
Came here to get a uv lamp and shellac starter kit I know very dam well that i have qualifications for hair nf beauty but one of your colleagues said I can't have it because I am not fully qualified what a joke!!!!
May 2021 by Rachel Flynn
So helpful and such lovely customer service!
May 2021 by Iman Fallahi
Fantastic
April 2021 by Emily Gibbs
Great service, thanks to Phoebe for all her help
April 2021 by Natalie Jayne
Cocky staff
January 2020 by Julija Prozorova (JP)
Worst customer service ever . Staff is not really bothered, I felt like they had very important conversation between them , I wasn?t approached, when I have asked for help , member of staff had to stood up, clearly she was more happy having conversation, not approaching customers ,they are not welcoming costumers , not even asking if I need help , staff definitely needs more training , as they have no clue what they selling . I felt unwelcomed , not professional at all !!! Shop for professionals, whatever!!!
January 2020 by Anastasia Stavrou
Very expensive products. A lot of them need a hairdresser's card to purchase.
September 2019 by Dave Milne
Shop aimed mainly at supplying the hair & beauty trade, but most of the stock is also available to the public. Probably the best place on the high street for good quality shampoos.
January 2019 by Rob C
The UK is a country notorious for poor customer service so when you're a let down within a let down then you're really doing something wrong. I've just chosen to embark on a new career as a barber. The school encouraged me to go here and they raved about it. I am extremely disappointed. I am not from Leeds but down here doing the course. I took the bus into the city, away from where I was staying, then walked about half a mile to the store, possibly longer. I walked in and the lady acknowledged me, so far, so good. It is not an environment I am comfortable in so I felt like a fish out of water. There were at least 3 staff members there while I was there, for the last five plus minutes there was no customers. I was ignored despite walking around the shop. I was there to spend about 2-300 quid and picked up a few products. I stood in front of the scissor shelf for 5 plus minutes but was not offered any assistance. I was seen multiple times. By the time I realized I'd have to be proactive and go demand help I was over the entire experience, like I said at this stage I'd been in the shop for 10-15 mins so I ended up leaving. I will be going to spend my money elsewhere as it was a very unhelpful experience.I notified the facebook page of the company via the messenger. They told me to email the complaints department, more great customer service... How about you show some initiative and email them, I've directed you to the complaint and you're aware of it. I'm not an employee so why give me more hoops to jump through? Obviously the problem is a cultural one across the company rather than a store.
January 2017 by Sonia Parmar
Very friendly staff! I was in a dilemma in which cuticle oil I should buy and a lovely staff member very pleasantly guided me on the best one and I love it! Thankyou so much!
