June 2022 by Stephen Watson
Just pick a different bankThese have never been helpfull in the 10 years I've been will them
November 2021 by L W
Have been having some difficulties by being on sick leave and self employed and I really needed to speak to someone. Spent the last £5 in cash I had to get to get the bus to the branch on Friday. I arrived after the opening time advertised and the branch was closed. There is no landline number to ring the branch so instead I had to sit on a bench talking to someone on webchat, panicking and sitting on hold for two hours on a phoneline that kept cutting me off? Still didn?t get any help.Been a loyal customer to RBS for over 10 years & have my insurance with them but after this humiliating experience, I question what service I am actually getting from RBS and will sadly be changing banks because of this experience.
November 2021 by lizzy le tissier
Appalling service. Stood 10 mins then had to approach a staff member who told me to go to Natwest!! They couldn?t help so went back to RBS and was ignored all over again!! The guy was busy opening a new account for someone so was too busy to help an existing customer.
July 2021 by Stephen Mitchell
If you have had a Pay Day Loan in the past, The Royal Bank of Scotland will not let you have a current account with them But Natwest will give you one this revew will help you out so you don't get embarrassed when they say NO
August 2019 by john smith
Bad!!!!
January 2019 by Ross Gunn
The amount of times they open late or shut up shop randomly is beyond a joke now.
July 2018 by Natascha Coiffait
Not a dig on any staff members but it's absolutely dire that there's only one RBS bank in the whole of Leeds and surrounding areas and it's only open 9-5:30 Monday to Friday i.e. when most people are working and unable to go to the bank! There is no way I can get there even though I live and work right in Leeds centre, and the next nearest branch is miles away in Bradford. Even if the Leeds branch opened at 8am or stayed open til 6:30pm one night a week it'd be sound.
November 2017 by MSR Ù???Ù?
UNBELIEVABLE!!!!!! 1 PERSON AT THE CASHIER DESK TO SERVE. BLOODY CRAZY.
AND THE REST OF THE WORKERS ARE JUST SITTING AROUND HAVING A RIGHT CONVERSATION WITH EACH OTHER.
ONE PARTICULAR STAFF JUST SAT THERE SHE DIDN'T EVEN ASK ANYONE CAN I SERVE OR HELP YOU
April 2017 by George Smith
Fast friendly service,always very helpful.
March 2017 by jia zhao
The staff members are friendly and helpful
February 2017 by Nicola Bailey
Waiting for about 15 mins only 1 cashier open. Service is shocking.
