March 2024 by Honey Goyal
Really Poor Delivery Service..if you don?t have good service then you need to shut down i think
March 2024 by Sarah Baker
Even a 1 star is too high a score. Lied about failed delivery on Friday as I was at home working all day in front of the window!!! Liars? checked live tracking today, Monday? saying it would be delivered between 11.53-12.53 !!! liars? they were less than 4 miles away at that point !!! live tracking has since been switched off ? called customer services one hour later at 13.53 to check what?s happening as I do have a life but am working from home again so can see very clearly if they drive past!!! Even customer service said driver has switched off live tracking so has sent a msg to said driver!!! This is diabolical.
March 2024 by ChessManJay 3
Always helpful...and always busy
March 2024 by Sam V
It?s very hard to get your parcel delivered from them.
March 2024 by Kiera Hughes
Wait all day for a delivery, app said delivery between 5 & 6. Then at 5.30 app said tried to deliver. No customer service available, just a machine that says instructions on card left by driver. There isn?t a card, and depo number isn?t recognised!! You?d of thought after the Post Office scandal they?d of got there act together. Just as bad as Evry!!!
March 2024 by LS11
There was no problem to pick up a parcel ones we've missed a courier at home. One call before setting of to make sure I could pick it up and there you go, parcel collected, everyone's happy. Car park available, I was there at around 6-7pm and found a space straight away.
January 2024 by Lewis Hamilton
attempted delivery on Fri, arranged Sat delivery £12 but they couldn't find the address as it says address problems on tracking, so no delivery attempted. Called to parcelforce and now I have to wait 3-5 days to get it delivered to local post office which is 2 miles away from depot, not to mention they will charge £1 for deliverying to local post office, what a joke.
January 2024 by Areeba Kirmani
The four stars are all for one driver, Mr.Sergey Karatonev, who proved to be our saviour. He deserves 5 stars whereas the other drivers all deserve 0 stars hence I have given a 4. After 3 failed attempts with those drivers not even reaching our building and returning without contacting us, it was Mr.Sergey Karatonev who took it upon himself to contact us and deliver our luggage. His professionalism was indeed commendable and I hope Parfel Force can acknowledge him for his exceptional customer service and other drivers get to learn from his example
January 2024 by Rizgar Khalil
They delivered the parcel without a box and they didn't accept it returned without a box
January 2024 by Rob Walters
Utterly useless. Driver turns up, waits less than a minute then scarpers before anyone can get to the door. Trying to speak to a human to complain is like the Hunger Games. Wish there was a 0 stars option.
December 2023 by David Nicholson
I've been waiting since the 13th of December they say they have attempted delivery 4 times and I've checked cameras and they have been nowhere near they need to get some better drivers
December 2023 by Alison Gallagher
First time shipping with parcelforce express 24 .I was let down last week by another firm and was recommended this company. To be let down again I took items to my local post office in belfast paid £35 for 2 boxes of Christmas presents to be told next day delivery and its been saying at delivery depot from so am so sad that my grandkids have not received their presents or my daughter for Christmas this is not exceptable if they are providing a service its a shame on them that my daughter and grandkids have none of their presents for Christmas
November 2023 by Ian M. Walker.
Great visit, top marks for sorting my big problem.
November 2023 by Sitthinon Siripanthong
Although my problem cannot be resolved during the visit, staff members are not permitted to offer assistance. They do not speak or explain to me in a pleasant manner.
October 2023 by Freya Pellie
Sent my parcel back to sender without attempting delivery. Was never given any information about customs and had no idea there were any charges to be paid - no card through door, no letter, no emails or phone calls. Shocked at service
