August 2025 by H C
Excellent help from Muhammad Gohar
July 2025 by Jayne H
5 star for one staff member JACK
who took time and effort to help
80 year old to buy set up and learn to use her new phone, shame on the rude boss of the store who told Jack he had done too much for the customer .
We call it brilliant service thank you Jack, the flame haired fella.
July 2025 by Omair Mahmood
Went to the Whiterose Store today and I had a few queries that needed to be answered??
Fahima and Maryam answered all of my queries professionally and promptly.
I was very impressed and left the Store Happy and Content?!!!
Great job guys ! Bravo !
June 2025 by Choozers
Not sure if the staff are trained on specs anymore. Or just trained to sell whatever makes them the most that specific week. Asked about technical specs regarding RAM on a phone or memory and was looked at like I was an alien. How someone can sell phones and tablets and not even have a clue what RAM or memory is referring to is unbelievable.
June 2025 by rosemary mclean
Absolutely brilliant customer service, lovely person was extremely helpful, plus as I have certain disabilities, and can't stand for long ( knee replacement) they found a chair so I could sit while I waited as it was quite busy. Got my new contract and I'm delighted. Thank you!
June 2025 by Kimberly Cripps
I recently came in as I was having issues with my phone. I have autism and got very overwhelmed but Summayh who served me was extremely understanding and helped me resolve my problem. I really appreciated her patience and kindness.
May 2025 by Ann Waldron
In Leeds from London for the weekend and had problems with my phone.
Amaan helped me. The service he provided was professional and he managed to sort out the issues.
He provided an excellent service . He is a credit to the shop.
May 2025 by Virginia Cluderay
What a pleasant experience I had Wednesday morning, walking into this store. From start to finish, five star service. Lovely lady Heather greeted me with a cheery smile. I waited no more than ten mins to be seen, by the very knowledgeable Jack. Efficient service throughout my visit. Thank you guys for all your help.
May 2025 by Jesper Ahlbom
Popped into the O2 store with an account issue that had been going on for months and hadn?t been resolved through customer support. Honestly didn?t expect much, but Amaan was absolutely brilliant. He took the time to understand the problem and got it sorted then and there. Can?t recommend Amaan enough. Top service! Great to know there?s still real help when you need it and happy days again.
April 2025 by Aamirah K
We were dealt with by Mariam who provided us with 10/10 customer service & made our O2 switch up process smooth & easy!
April 2025 by Adam adam
Right attitude from Amaan who calls himself the manager of the store. Think he has superiority over customers talking in an aggressive manner. Needs to learn & appreciate customers who took out time to visit the store. Taken my business to EE where I received professional services with a smile? 2 more family contracts going to EE. Sadly will not be using O2 and their store after being a client for more than 8 years.. well done Amaan
April 2025 by Steve Bateman
Having waited since Saturday 22nd March for Virgin O2 via an off shore call centre to send a replacement SIM card out for my father's phone, I decided to take my father to this O2 store in the White Rose Centre to get a replacement card and have it activated immediately.
Upon entering, we were greeted by a chap whose name I do not recall. I explained what we needed and he said he would get someone on it straight away.
Muhammed appeared, took the necessary details, mobile number, security I.d. and questions, and within 10 minutes we walked out with a working mobile, replacement SIM card inserted and activated.
Great work from Mohammed and the O2 store.
Extremely poor from the O2 call centre.
March 2025 by Linda Storm
my phone contract runs out in about 2 weeks how do i know if i can get a new phone no one has been intouch with me to tell me if i can get a new phone also can i get a new number or do i have to keep the same number thanks linda
December 2024 by Dorothy Aspinall the
Staff very good and friendly.
December 2024 by Alan Jones
Very good
