August 2023 by Google user
Was shopping for my first 3 piece and the staff were very helpful. They weren't pushy and didn't hound you as soon as you enter the store, but when I asked for help with both the fit of the suit and for colour combination suggestions they offered good advice.\\nI also last minute while at the till I needed a shirt, and the guy at the till went out of his way to help me figure out the sizes and again suggest a good colour to go with the suit I was buying.
July 2023 by Tom Evans
Was shopping for my first 3 piece and the staff were very helpful. They weren't pushy and didn't hound you as soon as you enter the store, but when I asked for help with both the fit of the suit and for colour combination suggestions they offered good advice.I also last minute while at the till I needed a shirt, and the guy at the till went out of his way to help me figure out the sizes and again suggest a good colour to go with the suit I was buying.
May 2023 by Jonty Gibson
Had a last minute need for a tux hire - the staff were incredibly helpful despite being very busy in a Saturday morning.I was served by Charlotte who helped me find a tux that fit perfectly in time for the event. She was very attentive and flexible with the hire! Suit was great and as always, high quality service and suits.
May 2023 by Trevor Smith
9 of us went to be fitted for our wedding suits..all measured and if the exact suit or size wasn't in store, another was tried on for fitment purposes.. Staff friendly, all questions answered, one lad lives in Manchester and arrangements were made for him to pick up/drop off his suit there, rather than Leeds store..
May 2023 by Rob McNally
Went in for some emergency cufflinks. Lucas - "the guy who wears rings" - was personable, quick, and delivered exactly what I needed. Top stuff.
March 2023 by Steffy ann mills
Beautiful suits.... Just made my hubby look extra handsome on our big day , at the reception
February 2023 by Tom Bradbury
Great service from the minute we walked in. Huge shoutout to Olly for being really helpful in finding sizes for different suits, pleasurable experience all around!
February 2023 by Alan Tregidgo
I was dreading my appointment to find a suit for my wedding - 4:15pm on a Saturday afternoon! But the experience couldn't have been better. We were helped by Charlotte, who was fantastic at giving us advice, getting different sizes, clearing away unwanted bits etc. She was also great at not being overbearing, leaving us to it and helping out when we looked a bit lost. 1 hour later and I've got a 3 piece suit, tie & pocket square - Huge thanks to Charlotte for all your help!If you're planning to go I'd recommend taking a shirt and shoes that you'll wear with the suit - it makes everything much easier.
January 2023 by Ananya
Manager of the store was incredibly rude. When I asked for a shirt to try a suit on with, he point blank refused and said ?we close in 10 minutes?. Worst customer service ever!
November 2022 by Lewis Ramsden
Visited on 15/10/22 to try find a suit for my wedding next year. The store had a huge selection of suits to buy but not many for the hire section. The staff were very friendly but felt they were working with limited resources. I couldn?t try on a full suit as bits were missing and the shirt they gave me to try on stank of Body odour - nice. Turns out they also don?t hire waistcoats so in the end we just abandoned and left to a local independent shop where it was a 1 on 1 appointment and the stylist had 22 years of experience!
November 2022 by Benjamin Wrigley
Visited store 12/11/22 and I was appalled by the blatant rudeness of the staff. Too busy talking among themselves to help customers, and when I did ask for assistance, I was met with an eye-roll. I had to ask for the assistant to go and check if an item size was in stock, after she told me ?it probably wasn?t?. After another eye-roll, she went off to check and low and behold, it was in stock. The store was an absolute disgrace, with tried-on clothes left slung all over the place and very little activity from the store staff to rectify this. I most definitely won?t be attending again! I?m surprised this store remains open given the other - far better - options available in Leeds.
August 2022 by Edd Hadley
For 'suit experts' the staff were useless. I have a Moss Bros suit and wanted a tie that went well with it. The staff pointed at the tie rack and told me "any of them will do.." before walking away. Awful customer service.
July 2022 by Marc L
The customer service in the Leeds shop is exceedingly poor for the amount of money they expect you to spend on their products. I?ve sunk just shy of £400 only to be told I couldn?t get a replacement when their products did not perform as described. Their zero iron shirts are NOT zero iron, buyers beware. If you try to raise a complaint, instead of trying to resolve your issue, they?d tell you to put it online. So here?s your online complaint Moss Bros. You get better services at primark for clothes that are 1/3 the cost!!!
June 2022 by Lewis !
Not helpful, looked me up and down and prices for accessories seem to almost outweigh the prices for a suit.
May 2022 by Fiona Meddings
Really helpful staff. Bought a great suit, off the peg, fabulous fit. Very happy for my other half.
