March 2024 by Vadim Belov
Excellent company with perfect quality of available items!5 stars.
March 2024 by Charles Larcombe
Jess could not have been more helpful. This is real, high level, old fashioned decent customer service at its best. Once we had received the samples I had ordered (of which she had added several which we may not have considered by looking at images on the website) she phoned to discuss our requirements and was quick to put together a quote. She had also followed up after the order was placed to advise of a slight shortfall but already had an alternative in place to ensure the order could be satisfied within our timescale.The quality of the product speaks for itself, but a good sales and customer service manner solidifies this.I will only be using this company in future for our flooring needs!
March 2024 by Shoshana Gilbert
The salesman was very helpful and the samples arrived on time I am very happy with the company.RegardsMrs Gilbert
March 2024 by Peter Rylett
We requested a total of six samples over two deliveries.On both occasions, the samples were received on time, robustly packaged and in perfect condition.The samples were high quality and at a very competitive price.There was prompt follow-up from our sales advisor and communication with Luxury Flooring and Furnishings has been excellent.
March 2024 by Ramil Ahmadov
It?s great to be able to receive unlimited samples delivered next day and very friendly customer service that offer guidance and update on stock levels
March 2024 by Edward Griffiths
Extremely helpful and very quick responseWell do e
March 2024 by Heather Bennett
Samples ordered were free of charge and arrived in 2 days. Really helped decide which flooring to choose
March 2024 by LewisW-J
Bought flooriong from them 1-2 years ago and after a few months I started getting phishing emails from paypal and banks to the email I used with them, thank Apple for the "Hide My Email" otherwise I might have fallen to it. Either they sell your email or they've been hacked.
March 2024 by Davinder Bhamra
Bought 3 packs SPC 5.5MM (12 planks per pack). 13 damaged planks - 8 in one pack & 5 in another). Replaced 1 pack, refunded 1 plank. Replacement pack arrived 2 days later. 5 planks were damaged. Another replacement pack arrived the next day. 3 planks damaged. Quality of product is not good. Or I'm just unlucky. Even while installing as I write my installer has come across issues with the click system which is sub par. To think I was about buy 50 m sqd of engineered wood flooring from this company I think, based on experience, would have been an expensive mistake. Don't recommend. Customer service is not bad. But would never ever buy from this company again. Like I said I might have been just unlucky.
March 2024 by Sarah Smyth
Really impressed with the level of communication from the Luxury flooring team, also loved the biscuit and tea I received with my beautiful flooring samples, can't wait to order
March 2024 by Stacey P
Not only did we receive a lovely biscuit and tea with our flooring, we were contacted immediately by someone from the business to make sure we were happy and had a person we could speak with. Nice start to the relationship!
March 2024 by trevor mitton
looking at the luxury flooring sight I was impressed of the stock they had then to take a picture of the room and see what the chosen flooring would look like was amazing and seen the smile on the other half?s face ? was pleasingSo samples were ordered and received within 48 hrs a follow up email and call from marley to ensure all was wellAll in all so far so good watch this space thank you
March 2024 by Murf KGS
Excellent quality and quick engagement. Great start and look forward to future work with them.
March 2024 by Patryk Samselski
The samples which I ordered arrived do fast, literally next working day .Samples were a quality, solid wood and as bonus I got a tea bag and a biscuit in the package ;) Thank you
March 2024 by Stéphanie Oliver
Samples were received the day after ordering. Very happy with the samples received.
