February 2024 by Amirah Asghar
I went to the bank and was helped by Enoch Darko his customer skills were the best I have ever experienced, he helped me and my husband supported us throughly throughout every step. Our issue was an Internet banking issue and it look longer then expected which meant that we were in the bank even after closing time, he explained each process and was patient with us considering the issue took time out of his day. The most polite and helpful customer advisor I have met, definitely made my daas he helped solve our problem and persisted to help us along the way.
February 2024 by Laura Mazurkiewicz
The worst customer service I have ever experienced. We wanted to transfer money to do payment and lady that was doing it tried to convince my mom to do it online. Even though my mom was always coming in to do it because she preferred that way. Non other satff members ever had any problem to transfer money for my mom. She was rude, unprofessional, rolling her eyes and saying rude comments like she was too lazy to do it.
June 2023 by M Gully
Been with this bank for over 20 years now never had an issue until recently when I sold a car and was told to show proof of where the money has come from.I showed them proof which they wouldn?t look at as I sold the car on market place and had all messages on there,instead they?re telling me you should have a signature?In this day and age everything is on line including road tax,insurance and v5 updates so why would I require a signature as the evidence is in my phone of the sale.The staff was very unprofessional in their job treating me like a thief,wouldn?t recommend this branch to anyone because of their attitude towards me and poor understanding of the situation from the beginning
March 2023 by top dogg
Only 2 people on the desk sorting customers. Queing down the road. 40 mins to bank my money. Absolute awful branch. Needs closing. Plenty of spare staff walking around having a laugh. What a joke
December 2022 by Javid Iqbal
Very nice staff very polite and helpful and the phone banking is brilliant to no negative thing to say abt this bank been with them about 20yrs and all my family is with them
October 2022 by Marek
Came today all the way from other site of Leed just to find out that note been left on the door ?Sorry today we close 13:30? Not happy whatsoever
October 2022 by Atiq Ur Rehman
Customer service unprofessional staff and very rude
June 2022 by muhammad miskeen
Very very helpful staff. I just opened a business account (puglian pizza cafe) and their staff and management is providing wonderful service all time
April 2022 by Naz Aimed
VERY RUDE END TILL SHE THINKS SHES STILL IN GETTO ALWAYS MOODY
December 2021 by Adam A
The worst branch I have ever visited. Very unprofessional and the branch manager fraser was absolutely appalling to deal with was very patronizing! Would never used this branch again and most definitely would never recommend this branch. How has lloyds have someone like Fraser running this branch and representing the company with appalling customer service and being very patronizing.
November 2021 by Shabaaz Azam
The worst branch I have ever visited. Very unprofessional and the branch manager fraser was absolutely appalling to deal with was very patronizing! Would never used this branch again and most definitely would never recommend this branch. How has lloyds have someone like Fraser running this branch and representing the company with appalling customer service and being very patronizing.
October 2021 by Garry Briggs
your website says its open until 3pm today Wednesday 13th october.went to the bank to find it closed on a Wednesday .very annoying.
October 2021 by Ellen Bartrum
Dark smells of damp and mold. Staff lovely.
July 2021 by Michelle witter
Great service great bank
September 2020 by Ricky Robinson
Customer service at this branch of Lloyds, on Armley town street is first Class! Not just Once but every time! Ricky Robinson