March 2024 by NS SK
my worst experience with hilton leeds during my stay for 1 week. was never informed that there was a huge renovation taking place. went from Canada to Leeds to attend very close relative and came back to the hotel late night and the morning between 8am -9am the construction noise was terrible waking everyone up and was a very very bad disturbance and experience. A high end Hotel such as Hilton should inform their customers in advance about renovations and disturbances. Would kindly want this matter to be looked into since I would be coming back to leeds with family . we always stay with hilton in North America but this was the worst experience .
March 2024 by Chris Walker
A good location for accessing the station and the city centre. Pleasant enough staff on check in but it must be a tough ask for them to justify the ask of customers and the rooms they are staying in... I would call this a 'travelodge plus' - slightly better than a travelodge but even a Premier inn would be better. There is some renovation work going on, much needed clearly and perhaps that might explain the reason why I couldn't watch anything on the TV on night 2, unless I wanted stuttering and blurred picture all night.Fortunately the breakfast offering was good and just about made up for an average stay.If it wasn't for this being a work paid trip, I wouldn't be happy with the cost of a room here for what it offered... oh, and booked a double but got 2 singles. Luckily travelling alone so not worth a trip back down to reception to grumble, but you should at least be provided with what you actually booked!
March 2024 by Badgah619
Very bad service ??????
March 2024 by Amanda Plummer-Laidler
Horrendous car park! One part on a bend inside was sticking out and got Mt car stuck. It was damaged on my to to holiday. Apparently, it happens all the time. Don't recommend if driving as internal car park and couldn't park in disabled outside. Thank goodness it was only one night. Extremely disappointed.Rooms: Okay but there was quite a bit wear and tear.
March 2024 by Tom Bowman
Really bad smell in the lower floors... Everything else is
March 2024 by Duan Roddis (Dee)
Nice hotel, breakfast was good. staff very helpful.Rooms: Room nice and clean. Big space.Nearby activities: Near train station, pubs,restaurants, night clubs.Food & drinks: Breakfast was good, many choices to eat.
February 2024 by Danny Archer
Stayed here a few times as work have booked for me. I?ve now refused to stay here anymore.First off, there is no pool. So the images on google are incorrect.Arrived around midday and I accept checking times are often a little later but not before 3 wasn?t ideal. Not the biggest issue though.Was then told my room categorically didn?t include dinner. Went down expecting to pay for dinner only be told it was included.Again just poor comms between staff etcThen the room. Spacious. But air con didn?t work. I?m an engineer so know that the system will tell reception that it?s working fine but let me assure you, it wasn?t. Spent the night so cold I had the hair drier on in the room for an hour. I wasn?t going to move rooms as by the time I?d done that I?d never have got any sleep anyway.Breakfast average.Location - is the worst I?ve ever experienced!!! Absolute nightmare and NO WAY should lone women stay here?. I had to walk down black alleyways at night under train station to get here. It?s horrendous
February 2024 by Attakorah Amaniampong Kwame
In the Heart of the City of Leeds with exquisite reception and comfort.
February 2024 by Ian Middleton
needs a good clean and some money spent on it
February 2024 by Rachel B
Last minute booking at 23:30. Reception very friendly when checking in. Stunning hotel and very modern rooms with walk in shower etc. The only fault I could give was we were on the 9th floor and it absolutely reeked of Cannabis which even went into our room.
February 2024 by David Reay
A really nice hotel in the heart of the city. We'll appointed rooms and helpful, friendly staff. Drinks in the bar are on the pricey side though! Having the Reception on the third floor really messes with your mind! Useful car park but exit ramps are very tight.
February 2024 by Mo Al-Enbaree
The location of this hotel is ideal, right in the centre of Leeds. I needed to attend a conference in the city and the Hilton made sense to visit. Please don't bother telephoning as the operators aren't that helpful. The hotel staff however? By far the most lovely and most supportive ever. The room was clean and appropriate for a wheelchair user. The gym isn't accessible but not a priority at present. The coffee in the foyer was a true delight and the service by the staff was warm and very accommodating. I must admit, the restaurant blew me away, I wouldn't have expected such tasty food with halal options too. Truly surprised in a magnificent way. I would actually come back for the food let alone the lovely service and attentiveness of the staff. The breakfast options were nice with no surprises, and yet again the staff outshone any other hotel I've visited. Very well done team!I am now looking at more conferences based here! A highly recommended option if you are visiting Leeds as it is right in the centre of town.
February 2024 by Darrin Mathie
For me a 3 ? hotel, definitely not a 4.
February 2024 by leonie millington
Hotel is quite disappointing. Definitely needs a refurb, the rooms are out of date and definitely not 'deluxe '. Location is fine, but the entrance is dirty and stinks of chlorine. The pool is part of a gym and doesn't seem very appealing.
February 2024 by Dawn Garsidee
Our room wasn't cleaned to the standard you'd expect we didn't complain until we left though service was great and so was location.