January 2025 by Anthony Taylor
ok. I was pleased. Thank you.
January 2025 by Robert Peach
I was waiting for over an hour to have a headlight replaced. At least one customer, who arrived after me, was shepherded into the maintenance bays ahead of me. At one point, three members of staff were stood directly in front of me, looking at me, having a smoke break for twenty minutes. No one approached my car or spoke to me. After an hour of waiting I spoke to a member of staff who blamed someone else. The headlight took all of 5 minutes to replace, staff were very apologetic and gave me a discount of £2 but even still this was exceptionally poor. I expected to be at least offered a full refund or some discount off an MOT etc, the ignorance and lack of communication were pretty staggering.
December 2024 by Hayley Clayton
A lady called Kayley was so helpful to my partner in helping him to look for a bike for our daughter for Christmas. She couldn't do enough for him. Absolutely outstanding customer service.
December 2024 by Chris Thomson
Poor experience all round. The shop is the mess. Staff are absent. Was left waiting to collect an order while staff members continued private conversations in stock room, all while holding the goods is was waiting for. And finally, the car park is a farce. Days seem to disappear waiting for the lights to go green to escape the induced hell. Hopefully they go bust in the new year.
December 2024 by TD
No shop assistants on the shop floor, scruffy, dirty
December 2024 by Brian Kelly
Picked up 2 bikes for the youngest grandchildren
December 2024 by James Lumb
Couldn't find what I wanted,staff obliged to helping find right equipment.
polite and helpful
December 2024 by Gary Murphy
They either have what you need or don't ?.
December 2024 by Lucy Prince
Took nearly half an hour to serve me for a prearranged slot collecting my son?s bike.
December 2024 by Lindsay Stringer
Booked in to have a rear brake bulb changed. The poor guy who did it was also having to run the till. It took ages which wasn't his fault. He was hugely apologetic. If you are to charge for a service and have bookable slots for a certain time then the staffing levels need to be such that the service can be delivered without having to wait half an hour while he had to keep running back to manage the queues that were building up.
December 2024 by Brahma Astagiri
Anything you need, from bicycle to car spareparts. Excellent service to costumers
November 2024 by Mark Simpson
Excellent service and they replaced our car headlight very quickly.
Would definitely recommend
November 2024 by S X
Gave me wrong battery, not good service
November 2024 by Mike Davis
Great customer service, helped me open up a headlight to replace a faulty indicator bulb with no additional cost.
November 2024 by Patricia Jephcott
This weekend I booked my Ford C-Max into KwikFit on Kirkstall Road, thinking it would be a quick job to change a couple of headlight bulbs. The service I received was the worse, I was told my a guy there that it would be about 40 minutes, it took him 3 attempts at finding the right screw driver to do the job before he told me it needed a complete new unit. Next morning (Sunday) i called at Halfords in Kirkstall and the staff could not have been any more professional and polite. They replaced my bulbs in less that 10 minutes - would definitely recommend if you need these little jobs doing
