February 2024 by Casey Blayer
Would not recommend
January 2024 by Mark Bravington
We're to start ? If I could give zero stars I would this company has major failings within there organisation from there area managers all the way down to the staff out doing calls , with there safe guarding proceduresThey don't address people's complaints or concerns about the service they are supposed to be providing , I no someone who has been waiting since 31st October 2023 for an area manger to ring back and still waiting to this day and not heard a thing from them ,As for the staff out doing visits to peoples loved one they are even worse , they don't care about how they treat the people they are meant to have a responsibility for speak to them like dirt on bottom of your shoe , they turn up for there visits at any time not the agreed time , the care plan they say they got in place is not followed at all , carers trying to get out of taking people on there shopping call which again is in the care plan but not stuck to , if they are asked to go to the shop they take as long as they can .They have male staff asking if a female would like a shower which is not right at all,Please please if you have any family member who is receiving care from theses jokers seriously get them away from this company before it goes tragically wrong for your loved one
January 2024 by Katie Munchkin
I would give them less i would not let these look after themselves..got proof these are no good avoid wi caution..SAFE GAURDING WITH THIS COMPANY ..NOT VERY CARING NOR PROFESSIONAL SICK OF BEEN QUIET SO IF U WANT UR LOVED 1S TO BE LOOKED AFTER I WOULD AVOID HALES IF U WANT LYING 2 CONSTANTLY PROMISING THINGS THEY CANT DELIVER
December 2023 by Sue Whytell
Shocking company. I work in care so know how things should be. 2 safeguarding issues within 5 days of each other. Call times shocking. Not enough staff to meet with the demands of the clients. Do nothing in the house. Out in 5 mins. Trust me I could go on and on and only been with them a month. Managers full of promises they cant deliver utterly shocking company.trust me there is plenty more I could say.
December 2023 by Monika Zmudziejewska
Would give zero stars if could. Office staff very unprofessional, have been trying to get a reference for a former staff member for two weeks, they keep saying the person's dealing with references is either away, in a meeting, on annual leave or their dog died.It is affecting the person who's trying to get a job elsewhere- they cannot start the new job without a reference, so they are left without work, only because the office staff cannot be bothered to reply to numerous emails.If the company looks after people the same way they look after their staff, I feel sorry for the service users as this kind of unprofessional approach is appalling.Sincerely,Monika
July 2023 by Sophie Khan
I understand that all applications are successful however when a candidate requests feedback due to being unsuccessful it?s mainly professional to allow them feedback on what key skills where lacking on the application for the designated job clearly you find it necessary not to respond which you only find it necessary to respond in your unsuccessful
June 2023 by ALEX BINS
Very good
April 2023 by khloe becca
I have worked at Hales since 2018 and I have always been well looked after and work in a very United team. The staff are lovely and try there hardest and come across some very difficult situations
April 2023 by Kirsty Brown
I have worked for Hales for over 5 years now. I was new to care when I started as I had always worked 9am-5pm in office environments. I was very nervous when I started. My nerves were soon put at ease due to receiving endless support and ongoing training from the office. I work with a lovely caring team and we pride ourselves on the fact that we make a difference every singe day. No two days are the same so it definitely keeps you on your toes. You have to ?care? to become a carer and I?m proud to be a part of Hales who do actually care about their staff and service users. I can honestly say I love my job.
March 2023 by Tracey Robinson
I have moved from care and into recruiting but still doing care on accasion I have had plenty opertunitys and offers to work else were but I can honestly say hales are the best I've worked for. the staff are very welcoming friendly and very easy to talk to with any problems they are very understanding and I would recommend hales to any new carer like I said I have worked for a few care company's and I strongly recommend these to be the best by far
March 2023 by Robert Watson
adele wilkinsoni have worked at hales over 6 years i love my job and the team i work with and i pride myself for caring for people, and my job satisfaction is you get out what you put in. the office staff are always on hand to support you, and do an amazing job.
February 2023 by Kara Thompson
A carer took jewellery from my poor gran. They couldn't have cared less about her. Makes me sick to my stomach thinking I left her in their care
August 2022 by mary craven
All I can say there is good n bad in all walks of life , But n a big but , my brother has great carers going into him from Hales n I have to say on the whole he's been given excellent care , YES there's some that care beyond expectations , I'm so grateful my brother has you carers you sure have made a massive difference, especially one you know who you are , thanks too to the office staff, please be sure I fully appreciate things arnt easy in this climate, I live in Ireland, n feel more assured my brother has you all to care.
May 2022 by Hassan ishak
They provide superior quality care
May 2022 by Helen Thorpe
Working for Hales has been a really positive experience. The support from management is Brilliant. Nothing is too much trouble, the support I have received is excellent. Its been tought working through the pandemic and as team we have managed really well with a few bumps in the road. Xxx
