March 2024 by Pursey Hudson
It?s really joking. Booked your GP appointment on doctor strike day. Waited for whole day taking time off but only received phone call after 5pm from pharmacist.
March 2024 by David Park
Better hope you don't have any serious medical needs because making an appointment will take half your lifetime. There's never any available appointments to book online, then the number you call has an automated service that works at a glacial pace and asks you the same set of questions over and over.
December 2023 by Kev Luty
There are never ever any appointments available. This surgery might as well not exist .
December 2023 by Mark Hamblin
Never had a problem. Granted there's waiting times on the phone first thing, but got a same day appointment, in and out in 5 minutes with what I needed. ??
November 2023 by Luke Morgan
Absolutely useless. Receptionists are extremely rude! You?re in a cue for ages and half the time that you eventually come off hold you are then left ringing for ages and no one picks up.
October 2023 by Rebecca Clark
Always quick to book appointments and are seen quickly upon arrival
October 2023 by Janja Mur?i?
Everytime i call i am 8th in line and it takes 30min to finally get your turn. For appointment I ring 3x because first two time i had only 20min break so i could call them, which was not enough.. i didnt want to leave bad review, because the doctor I saw was actually really nice. But she suggested blood test, which i booked for.the day I can come. It was postponed 2x to the day I cannot. To rearrange it i had to wait on the phone for anothwr half an hour and finally my blood appointment is 3 weeks after i was originally seen. Probably it will take another month and 3x lost sample to get results to me. This practice is a joke and i will be looking for another one..
August 2023 by Kymberley Black
I don't know where to begin hereMy 15 year old has had prescription lost 3 times.And they put in my 4 months old NHS number wrong so when taking him to the hospital they couldn't find anything on himWill be changing doctors would not recommend
June 2023 by sophie bromley
This service is non existent. It?s a disgrace and you should be ashamed of your consistent failures. No one cares and leaves it?s patients left helpless!
June 2023 by Rebecca Hood
Gone downhill unfortunately. I would of recommended this surgery previously but now I will not. I am going to be starting the process of leaving. Over the last few years there's been rude, patronising doctors, telling me I'm an overreacting new parent when concerned about reflux and allergies, (turns out he did have the allergies I thought he had) More recently I visited with suspected quinsy, the gp prescribed antibiotics and I spent the next few days in the worst pain, before going to hospital where they told me antibiotics would never clear the abcess alone and needed to have it drained. You queue for an hour from 8am to get through and be told no appointments and go elsewhere or try again the next day.
May 2023 by Amy Hartley
A big thank you to all staff as my son fainted while they were just opening up the staff was very quick and calm and reassured me n my son we appreciate it so much ??
April 2023 by Gaenor Walsh
My 89 year old father who has a heart condition and recently also had pneumonia now has a virus asked for a home visit as he has been unwell for a week to be told he has to be housebound before a visit would occur is not a good way to treat elderly patients!!!Change of surgery recommended
April 2023 by Debz
Fantastic service this morning,spoke with Tracey re an appointment.She was so helpfull and fitted me in no problem on a day that works for me due to working full time.Didnt know I could go on a Sunday. Excellent customer service and so friendly,Thank you,Debbie
March 2023 by S
As others have said, the issue is not with any staff member in particular but the service as a whole and specifically over a timeframe going back 12 months where the service has dropped significantly. The practice used to be well organised with good communications. It's not been possible for me to re-order repeat prescriptions from the app but without any specific reason - you're just left unable to get your medication unless you go into the practice. Called the practice twice, 20 minutes on hold the first time before getting my call cut off, then a further 38 minutes before I hung up as the call was just ringing out. It's not possible to book appointments using the Airmid app, NHS app or NHS website because the practice has disabled this functionality, making it even more difficult to book appointments.Administrative services like medical pro formas are also massively delayed, 12 weeks minimum whereas other practices have a 10 day turnaround. Personally the staff I've dealt with have been nothing but friendly and polite but communications and patient care leaves a lot to be desired at the time of writing this (Feb 2023). I hope the practice gets back to it's smooth running ways otherwise I'll end up changing practices for a better level of care.
March 2023 by Deborah Biss
The receptionist are shocking, telling you can?t see a doctor, saying you can?t have a prescription!The doctors are great when u can get into see them but getting through the reception to actually see or speak to a doctor is impossible!Who do then receptionist think they are? Playing god with peoples lives!
