March 2024 by Sam PBFitness
I recently got engaged and bought the ring from this store and I could not recommend them highly enough. Specifically, Rhys made every step of the process so simple and picked out the most beautiful ring! I couldn?t have pictured anything more perfect!From start to finish the communication was stand out and I honestly can?t thank him enough, the care and attention that he put in was exceptional and I could tell how important it was to him that the ring was perfect!Thankyou so much Rhys!
March 2024 by Sheri M
My partner and I visited the store recently looking for an engagement ring. Staff members were very friendly and welcoming. The lovely gent that served us, Kieran, was so helpful and patient whilst we chose our ring. Our size was unavailable in the store, but he was very reassuring and ordered the correct size for us which arrived promptly. Really pleasant shopping experience. We are happy with the ring and will definitely return again in the future :)
February 2024 by Darren Forder
Today my wife and I visited the store in the White Rose Shopping Centre, we were served by Megan. It was quite busy on arrival and throughout this time, Megan kept on checking in on us, which was great. We visited the store to take out a link for a watch I'd purchased, no issue for her. We also advised on a costing to clean my wife's wedding and engagement ring, we were very surprised that this was a free service as (no names) another jewelers charged a fair amount for this. Not only did my wife leave happy as her 50th birthday present now fitted her, her rings also "blinked" with this. Thank you Megan, amazing service.
February 2024 by Cressey Cockrem
Massive shout out to the Whiterose Store in Leeds, Jade and Rhys offered the most amazing customer service.They had a ring sourced for me and transferred it from another store at no cost and let me know as soon as it arrived. (Goldsmiths same situation wanted me to pay a 10% deposit to have a ring transferred to a store so I could try it on).Nothing was too much trouble, I can highly recommend this store for a professional and happy service, well done guys!
February 2024 by Paul Leach
Great. Staff were excellent and very welcoming. Listened and advised on all products at all prices.
January 2024 by Graham Taylor
Great place for jewellery.
January 2024 by Sidra Sarwar
We had a very good experience here.The customer service from Freddie was amazing he was very patient, kind and knowledgeable.
October 2023 by gan lynn
Perfect experience and service with the help of Kieran and Jared. I went to the store for watch exchange. Kieran was brilliant and helped me identify my loved watch with his patience, profession and kindness. Highly recommended. Will come to him if I need second one.
October 2023 by Eleanor Dawson
I wouldn?t even want to give this store a 1 star.I have visited this store twice and both of which we have been looked up and down like we are scum! We attended to buy a seriously expensive watch but I wasn?t approached I was seen and the male assistant smirked and turned round on his iPad and few minutes later another couple came in to which he jumped to serve them. Not one member of staff welcomed us. Disgusting! These people act like they own the brands lol
September 2023 by Kev Hoole
Had no problems. Ordered a watch, didn't have it stock so they got it delivered to store. No complaints
July 2023 by Burn
Young small Asian women behind the counter had ZERO customer service skills when showing us engagement rings, didn?t ask if we?d like to see any or offer any help whatsoever, luckily for her we found one we liked, but with it being such a big decision we left to have a look around at others, after deciding it was in the top 2 of the ones we?d seen we decided to come back for a second look and as we were looking at it she abruptly said ? by the way we close in 3 minutes ?. Unlucky for her and Ernest Jones people buy people so I immediately put the £3000 ring down, congratulated her on losing a sale and left and took my money to Goldsmiths round the corner where I then spent £4000.Feel free to watch it on your cctv. Absolute Joke.
July 2023 by Denise Baxter
Excellent service and sales pitch?pity I couldn?t negotiate a lower price!!! But ?I hope to be a +1 to see the Crown Jewels.I can scrub up well!!!!
June 2023 by D T
Young small Asian women behind the counter had ZERO customer service skills when showing us engagement rings, didn?t ask if we?d like to see any or offer any help whatsoever, luckily for her we found one we liked, but with it being such a big decision we left to have a look around at others, after deciding it was in the top 2 of the ones we?d seen we decided to come back for a second look and as we were looking at it she abruptly said ? by the way we close in 3 minutes ?. Unlucky for her and Ernest Jones people buy people so I immediately put the £3000 ring down, congratulated her on losing a sale and left and took my money to Goldsmiths round the corner where I then spent £4000.Feel free to watch it on your cctv. Absolute Joke.
June 2023 by Glenn Hunter
The experience was fantastic from start to finish. Very professional and catered for our needs. Ollie was very nice to deal with and we will definitely be returning.Thank youGlenn & Lesley.
June 2023 by paul Holmes
Great experience, not the first time I have bought something from here, but it?s usually been for my wife, Oliver was brilliant and helped me with a repair to my watch, which ultimately ended up with me buying another, excellent service
